Omni Tech Support

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Omni Tech Support Complaints and Reviews

Aug 31, 2014

Terrible

They are a complete scam. They messed up my father's computer with quasi-malware. Do not use them, do not fall for their con. Zero stars!
Aug 26, 2014

Ripped of my 83 year old mother :: Omnitech Support Response

All businesses face customer complaints at one time or another. Some of these complaints are justifiable (which we resolve immediately), and some are simply incorrect, or come about by a lack of consumer understanding of the processes involved, or are simply outrageous. In fact, one complaint site this customer refers to, even has posted prominently that we are legitimate:

Even popular complaint sites like www.ripoffreport.com acknowledge that OmniTech Support is a trust-worthy organization. They write; “OmniTech Support REVIEW: Omni Tech Support Commitment to customer satisfaction. OmniTech Support provides Remote Managed Services to be the ultimate IT solution with technicians who are passionate about providing stellar service, ensuring that they do everything in their ability to resolve customer issues. They promise a guarantee of dedicated customer satisfaction. UPDATE recognized by Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program as a safe business service – Omni Tech Support pledges to always resolve any issues, feel safe, confident & secure when doing business with Omni Tech Support. Ripoff Report Verified™”

In this digital world, it is inevitable that organizations that provide products or services will get complaints. OmniTech Support has also had a few unhappy customers, but that number is a tiny fraction in proportion to the tens of thousands of our satisfied customers. We have resolved or refuted ALL 100% of any complaints against us, real or bogus. That’s why OmniTech Support has earned and maintained the coveted A+ rating by BBB.

We provide support for various software issues on computers running a Microsoft operating system or any other operating systems with the help of our experienced technicians. Generally, our technician runs a free PC diagnosis on the customer’s computer to uncover the root of the problem as initial troubleshooting step. Some issues are obvious, such a help being needed in setting up a home network, but in others, the diagnosis may uncover registry errors or malicious software. In this case, we followed the same process and our technician conveyed the customer about the scanned results and possible errors on the computer and obviously about the initial issue.

Ms. Mary Rodgers called our Fix Now Support August 03, 2014 for help with regards to issues with “Need to free-up and increase space in C drive; need to remove errors and infections”. Then we offered her a choice of our service plans, which she declined. As the package price was a concern for her, we offered to fix her single issue and give her unlimited tech support for 6 months at our lowest possible price. She agreed and paid $179.99 to sign up for the Half-Yearly Plan.

We, OmniTech Support, are a fee-based solution to our customer’s needs and therefore there is a service-charge for any issue resolution, not related to any of our previous work.

Please do note that as per the Terms and Conditions of the Site-Jabber or any other online reputation management websites, it is mandatory to submit the unique customer number (which we assigned when a customer contact/ signed with us), the email address or phone when a customer reviews our Company in the Site-jabber.

The reviews this person is dismissing out-of-hand are not a Mass-Shill, the Site-Jabber has a very strict policy on this. As a large tech support organization, we have customers throughout the world and for many of them English is not their first language. Please see the below link for the Site-Jabber’s Terms of Service.

http://www.sitejabber.com/terms-dialog


After the payment was processed, we sent out an email with the Terms & conditions to which Ms. Mary Rodgers replied back accepting the same.

Our technician diagnosed and fixed the issue but before we got the confirmation from her end, the session got disconnected. We followed up with her to check if she was satisfied with the issue resolution through emails and calls but we were unable to reach her. The duration of issue resolution depends on the complexity of the issue and the Stability of the Internet connection. We don’t waste anyone’s time, including ours.

On August 07 2014, we received a dispute notification initiated by Ms. Mary Rodgers for the amount of $179.99. This was unnecessary, as all she had to do is let us know that she was dissatisfied with our services. As we want our customers to be happy, if she had told us she was dissatisfied with our services, we would have refunded all of her payment.

On the same day, we issued a Full refund of $179.99 back to the same card with which she made the initial payment. The customer should see the refund credit within 2-3 business days, however some banks have different policies and it might take a maximum of 8-10 business days to reflect the credit.

In spite of spending a great deal of time on her issues and her initial confirmation of the issues resolutions, we have refunded her the full amount.

We have addressed Ms. Mary Rodgers’ concerns and hope she is satisfied with our response and the full refund.

Our process is very transparent and our policy & price are unmatchable by others. We always want our valuable customers to be fully delighted with the service and value they get from us.
Aug 24, 2014

Yup, if something seems sketchy, it probaby is!

When my dad, bless his heart, called 'Microsoft', to help me activate my University 365 program, a call turned into a loginrescue or something of that sort and after asking vague questions that made them seem competent (at this point, I was starting to get suspicious, especially considering they scammed my mother only days ago), they asked for remote access. I asked them why, since I wasn't sure what this had to do with my program, but I allowed them remote access and monitored it. Then they told me they needed to run a program because they found several problems with my computer and how it was running (again, this had NOTHING to do with the program support I needed). I asked for specifics before allowing them to do so, but I was definitely convinced at this point that something was up (a simple google will show that this tactic is their M.O). Having convinced my dad he had not in fact, called Microsoft, I called them on it and when they, of course, defended the reputation of their services, I disconnected. If it seems sketchy, it probably is! Go with your gut! They rely on people double guessing themselves!
Aug 24, 2014

HARASSING PHONE CALLS

About six months ago I was having computer problems and contacted Microsoft through their website. I was connected with someone (supposedly) from your company who asked to connect remotely to take a look. My husband allowed him access, and he found the problem and fixed it (for a price). He had originally quoted something like $1500, but we said we couldn’t afford it, so he offered a 6-month program for $250. Our computer has been showing pop-up messages saying that we are out of back-up space (supposedly on the Cloud) and to upgrade. It was much more cost-effective to invest in an external hard-drive.

We have been getting phone calls all this week from someone with a thick Indian/Middle Eastern accent (usually at 6 – 7 a.m.) saying he is from Omnitech and wanting to speak to my husband. The first time he called, I said my husband was not available and would not be available all week. He continued to call each morning, including today (Saturday) at 6:13 a.m. Each time is from a different number, none of which says “Omnitech” on my caller ID. It has been “Pay Phone” (714-535-7004 and 607-722-9665) or “Private Number.” My research indicates that these numbers have been identified with scammers. I'm ready to file a complaint with the BBB.
Aug 21, 2014

Freco Melfoy

This is awesome site
Aug 21, 2014

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Aug 21, 2014

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Aug 20, 2014

scam:: Omnitech Support Response

We feel that this complaint is totally without merit. Our process is very transparent. We always want our valuable customers to be fully delighted with the service and value they get from us. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.


In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. Moreover, we do not see the purpose of this complaint as there is no mentioned what actually made him/her to post this complaint.

We invite this person to provide some more details like, date of supposedly contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case, just the customer needs to send a mail at support@omnitechsupport.com or to call us at 'Toll free number 1-800- 966-9940. We are here to help you and would be happy to settle the issue.. On this alleged situation, we are unable to comment anything. We provide quality, affordable technical support, and always try to provide the best services to our customers. We have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time. We are a large online Tech support organization and we are managing our business from all over the world.
Aug 18, 2014

scam

Yes, this is such a scam. They only want your money, don't answer your questions directly, basically are very dishonest. I pity people who do this for a living. And really?? Making our computers crash? Okay f*cktards.
Aug 13, 2014

good service

I feel that Omnitech has provided me with two great techs: Frank and Joe. They have demonstrated professionalism and concern, to me the client. I would definitely recommend this company to: friends and family 

noah222
Aug 13, 2014

Ripped of my 83 year old mother

My 83 year-old Mother was scammed yet again by one of these online computer companies: OmniTechSupport. They are aggressive in their sales tactics, take control of a person's computer remotely, and apparently take many, many hours hours to roam through one million files and do nothing to fix the problem.

My poor mother--and she IS on a fixed income--bought a 6 month subscription from this company for $179.00. They wanted to charge her $249.99 first but gave her in the end a special price. They told her that her Dell PC Windows 7 OS had dozens of viruses. She endured 5 hours of hell as 2 techs asked her the kinds of questions that indicate to me that they have no idea what they are doing--aside from making a dime off the technically handicapped.

I did some research on various reviews. The language on these reviews are suspiciously 3rd world--repetitive and extremely simple. I believe they are sending in fake reviews to SiteJabber and other companies to give them a good rating. I did a lot of research and I believe this company to be unethical. My mother has asked for her money back because they did nothing for her after 5 hours. They gave her a copy of her online contract. They did not explain to her how they intended to resolve the problem or give her her money back. They did not fix her computer. DO NOT USE OMNITECHSUPPORT! THEY ARE SET UP TO RIP YOU OFF. Order #101447245 (Mike was the tech)
Order #100632718 (Sergio)
Receipt # 2356510564
Aug 10, 2014

DESTROYED MY OPERATING SYSTEM :: OMNITECH RESPONSE

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or is a competitor trying to cast doubt on us. We invite this person to provide some actual details like, date of supposedly contacting us, the customer ID he/she was given, or his/her email address, so that we can investigate further into this particular case and resolve it, if it is real. On this alleged situation, we are unable to comment on anything.

We, OmniTech Support, are a fee-based solution to our customer’s needs and therefore there is a service-charge for any issue resolution, not related to any of our previous work.

We record every keystroke of every chat and every step taken, so we can confidently prove that we did not scam anyone or not performing any unethical practices.

We, at OmniTech Support have thousands of customers who are in long time relationship with us and they are happy with our reliable support. We have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.
Aug 10, 2014

omni tech :: OMNITECH RESPONSE

When a customer contact us, the we identified ourselves as OMNITECH SUPPORT”. We never tell the customer that We are Microsoft or related to them. We always identify who we are. Our name is one our website and appears dozens of times in our Terms & Conditions. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. Because we are not Microsoft, we do not honor their warranties, so charging for doing work is simply not “bait & switch”

Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details @ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.

We’re an Independent Support and certified to work on Microsoft products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.

We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.

As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
Aug 7, 2014

DESTROYED MY OPERATING SYSTEM

Horrors of all horrors! i called them to assist me in setting up an sbcglobal account! I should have known when they said they needed to remotely take over my computer - that I was in for big trouble - and was I ever. Who needs a computer tested to see if it's compatible with a different internet provider?? I wanted to switch from AOL to sbcglobal. My computer was in tiptop shape. According to them, my operating system was compromised, and my Windows Defender was disabled! I had 75 errors and trojans! But, they said, sit back and relax - they'd take care of the whole thing - for $249.99. (This was 8/5/14). I said no way was I going to pay money like that or give credit card info to an 800 number - so they reduced the amount to $139.99. I still said no. They got off line with me, but guess what? They destroyed my main frame, made my Windows Defender inoperable, and accessed all my applications to 'disable.' I found this out today when I called my computer tech over to enable the Windows Defender. These people are crooks, scammers and liars. I don't care what they say to defend themselves above. Do not, under any circumstances, have anything to do with them. Microsoft is going after them big time.
Aug 6, 2014

omni tech

They said they part of microsoft.They said they could fix my problem for $99.00 but charged me $129.00 .I was mislead and overcharge.I'll use microsft from now on
Jul 29, 2014

Most horrible hacker ripoff ever - OMNITECH RESPONSE

OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details @ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.

When a customer contact us, the we identified ourselves as OMNITECH SUPPORT”. We never tell the customer that We are Microsoft or related to them. We always identify who we are. Our name is one our website and appears dozens of times in our Terms & Conditions. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. Because we are not Microsoft, we do not honor their warranties, so charging for doing work is simply not “bait & switch”

We’re an Independent Support and certified to work on Microsoft products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.

We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.

As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
Jul 29, 2014

AWFUL SCAM - OMNITECH RESPONSE

OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details @ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.

When a customer contact us, the we identified ourselves as OMNITECH SUPPORT”. We never tell the customer that We are Microsoft or related to them. We always identify who we are. Our name is one our website and appears dozens of times in our Terms & Conditions. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. Because we are not Microsoft, we do not honor their warranties, so charging for doing work is simply not “bait & switch”

We’re an Independent Support and certified to work on Microsoft products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.

We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.

As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
Jul 29, 2014

DO NOT USE! - RESPONSE FROM OMNITECH

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or is a competitor trying to cast doubt on us. We invite this person to provide some actual details like, date of supposedly contacting us, the customer ID he/she was given, or his/her email address, so that we can investigate further into this particular case and resolve it, if it is real. On this alleged situation we are unable to comment on anything.

We, OmniTech Support, are a fee-based solution to our customer’s needs and therefore there is a service-charge for any issue resolution, not related to any of our previous work.

We record every keystroke of every chat and every step taken, so we can confidently prove that we did not scam anyone or not performing any unethical practices.

Generally, we take the customers confirmation before we charge the payment & we will send payment receipt for all transactions that customer made to us. We use one of the most trusted, secure & reputed third-party payment gateways (USAePay), so we never even see a customer’s credit card or any account information. In the same manner, we issue any refunds through the secured payment portal.

We, at OmniTech Support have thousands of customers who are in long time relationship with us and they are happy with our reliable support. We have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.
Jul 24, 2014

DO NOT USE!

The most horrible experience I've had with computer help ever! Not only were they extremely pushy but they called me until midnight. When I finally answered the phone the man was once again trying to convince me to buy their help. When I explained that I didn't need their help I found someone that I trusted to do what I need he asked me if I wanted to reverse the charges. Charges that I never agreed to paying. I was told that a discover card was charged an amount of 129.00. I don't own a discover card. I asked for the card information to check my records and he wouldn't give me anything. I would NEVER recommend this company to anyone and I plan on calling the Better Business Bureau. These people should not be trusted. I was asking for help from an apparent hacker on an account of mine and I feel like they were trying to scam me. They also told me that to get any information with the account ending in the numbers they gave me I had to log back on and fill out a form with all my information to get the credit back, credit that I didn't approve of in the first place. Once again stay away from these people. If you need help with computer problems go to Geek Squad or someone with a person face to face.
Jul 2, 2014

Most horrible hacker ripoff ever

They made my computer crash and took over my email, sending junk spam advertisements to people from my email. Someone please shut these awful asshole piece of shit hackers down. They are ruining peoples lives.
Jul 1, 2014

Cindy 503

I am impressed with the service, very impressed, indeed. I just recently signed up for this service, and my computer was going nuts on me and there were bugs everywhere, and it was constantly cutting off on me. I thought it was because its slightly old and I had bought it used, but hey, your technicians helped to put it back to working condition and it works much better, actually I was able to watch a movie, more than one and I live alone and its sometimes very lonely and I study and try to keep active in my home, because I am slightly disabled and I am leery at times, about new products out in the market, especially with what I have been through, but your company and the product of great technician customer service,is in itself an advantage to many who work at home and need to be in the home, more often, for whatever reasons. Its also a great product for those who own businesses who have to work with computers, (as many and all do today.) it keeps the overheard down, because you are a phone call away and all the technical data equipment is in your office so there is no need to draw a picture of how that can affect a company in terms of saving and growth for a company. The relationship you have with all your clients I am sure its the same one developed with me, genuinely trustworthy. It would have to be in order for your company to be successful and with that success rate of course we would have to take into consideration the people who helped make that rate sore, people like Cindy 503. Personality is divine and it comes through while chatting online and discussing what the problem is. the very same can be said about all the customer service technicians that helped me, with my problem. to me it was a major predicament and it was handled so fast by your technicians. thank you! and you fixed my computer too! I am honored to give an excellent recommendation for Cindy 503 and for any of your technical customer service representatives. they deserve it and more! thank you again for your company!
Jun 30, 2014

patricia woods 508

Omnitech assisted in deleting my automatic daily backup. That was something I did not need. The technician was very prompt and courteous. Thank you so much
Jun 30, 2014

tracey gonzales

I was very pleased with Joe and the work he did for me. He did and excellent job. Thank you Joe
Jun 30, 2014

darlene cayo 408

they do a good job of repairing my computer. and are friendly about it. answer all my question also.
Jun 30, 2014

robert grams 408

My problem was resolved immediately by Joe. Thank you
Jun 30, 2014

colleen bowden 55

I am not computer savvy and the techs are very patient and good teachers
Jun 30, 2014

edgar daigle 55

they do a good job of repairing my computer. and are friendly about it. answer all my question also.
Jun 30, 2014

karla sanders 55

I'm very happy with the product which has kept my machine free of malware & other nasty stuff, so I renewed it today
Jun 30, 2014

patricia woods

Omnitech assisted in deleting my automatic daily backup. That was something I did not need. The technician was very prompt and courteous. Thank you so much
Jun 30, 2014

joan smith 55

omnitech has fix my computer from hackers getting in

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