Omni Tech Support

  • Country: United States
  • Share:

Omni Tech Support Complaints and Reviews

Dec 20, 2014

It appears Microsoft is going after them in court.

http://blogs.microsoft.com/on-the-issues/2014/12/18/microsoft-takes-action-tech-support-scammers/
Dec 19, 2014

Tried to get me to pay

Googled free tech support chat, and was brought to this site. The guy ran a scan on my computer, taking about an hour of my time and then claimed it would take over 200 dollars to fix my issue. When I refused to pay anything over 5 dollars, he became very aggressive. I tried to stop the remote control connection but he kept keeping me away from the button, pleading that i pay his great deal of 119.99 USD. This is a huge, and very unprofessional scam.
Dec 19, 2014

WHAT A WASTE OF TIME AND SUCH A SCAM!

This is a Scam, they do not fix your computer all they do is run a program that does everything and they want to charge you over $200 for something that is a quick fix. Once they had control of my screen and I stated I do not want the service for i am not willing to pay that much money the person wouldn't let me stop sharing control over my computer. H was being very aggressive and was trying to force me into paying such a ridiculous price. I have been working as IT for 8 years now I know computers and this service is Useless and overpriced. I had to force shutdown on my computer since the person on the other side wouldn't give me access. they also started throwing cheaper prices at one point he offered the service for $50.
Please be smart and not use this service! contact your computer provider they will do a great job!
Dec 19, 2014

Omnitech - HORRID SCAMMERS

Don't go there. Need help from Adobe and was led down a path that took me to these conniving, greedy, scummy scammers -AVOID, AVOID. They deserve no star of any kind, they're worse than bad!
Dec 16, 2014

Dan Scholten

I am happy to report after making it clear in no uncertain terms that I would pursue the return of my money after 5 very stressful days Omni Tech at least proved my point that if they can take fast they can return fast. As of 12/14 the very day I made it clear I considered the business practice fraudulent they returned my money in full!!!!

How the refund was done I consider credible. I am still unsure who did I deal with if the claims are that it was another company scamming? why automated ROBO CALLS? considering the number of complaints something is wrong but at this time of year I am thankful for the return of assets. I learned a great lesson but I know how to go to ground. My account was hit twice a day for a week after the Target fiasco. I organized law enforcement to seize the records of the company hitting the account after a week of them denying received bank papers both by fax and email directly from the bank. I had my money back in 24 hours.
Thank You Omni Tech customer service for at least taking me serious
Dec 14, 2014

DAN SCHOLTEN

IF NOT YOU WHO DID I DEAL WTH PROVE IT

EXPLAIN TO ME WHY A COMPANY MARKETED AS INSTANT FIXES FOR YOUR COMPUTER IN MINUTES OR HOURS AND TAKING YOUR MONEY IN MINUTES NEEDS 10 DAYS TO RETURN THE MONEY

ALSO WHY AFTER TOTALLY NOT SUPPLYING WHAT YOU PROMISED FOR THAT MONEY I GET CONSTANT ROBO CALLS ASKING FOR MY CREDIT CARD TO PAY FOR A GIFT CERTIFICATE AND YOUR OPERATORS REFUSING TO CONNECT ME WITH TECH SUPPORT AND DISCONNECTING??????

EXPLAIN WHY YOU CONTINUED TO CALL USING GURU AID ID ON MY PHONE THEN DISCONNECTING OR JUST LISTENING ON THE PHONE, AFTER DISCONNECT THE ID CHANGES TO UNKOWN???
IT SEEMS DOCUMENTED THIS IS A PATTERN TO MANY PEOPLE?

SUPPOSE YOU BRING IN MILLIONS OF DOLLARS THIS WAY AND AT LEAST 50% OR MORE OF PEOPLE ARE TO WEAK TO RESPOND YOU KEEP THE MONEY THE REST YOU EARN HIGH INTERST IN SWEEP ACCOUNTS BEFORE YOU RETURN IN 10 OR MORE DAYS?

ALL OF THIS IS ILEAGLE AND SINCE IT CROSSES STATE LINES IS A FEDERAL CRIME UNDER THE RECO ACT VERY SERIOUS. I INTEND TO HAVE YOUR RECORDS SEIZED AND FORMAL CHARGES FILED.

YOUR ONLY WAY OUT IS TO REFUND IN THE NEXT 24 HOURS AND PROVE NOT TALK TO PEOPLE THIS IS NOT A PATTERN!!!!!!!!!



From: OmniTech Support [mailto:support@omnitechsupport.com]
Sent: Saturday, December 13, 2014 2:56 PM
To: masterdan@gci.net
Subject: [#1842760]: OmniTech Support : Confirmation of refund initiated.


Dear Daniel,

We are sorry for the inconvenience you have experienced.

We have refunded the amount of $199.99, payment made with OmniTech Support.

The transaction details of the refund initiated are given below:

Transaction Approved:
---------------------
Transaction ID: 2511174910

The amount has been refunded and it should reflect in your bank account within 2 -3 business days, but sometimes depending on the bank it may take up to 10 days to complete the refund transaction. This is the maximum time, the process may also be completed much sooner.

Please use the transaction ID that we have provided to verify with your bank. After the refund confirmation from our side, if the amount is still not reflected in your bank account in 10 business days, please get back to us for further assistance.

Kind regards,
Sophia

Customer Support Team
OmniTech Support.
WWW.Omnitechsupport.com



Ticket Details
________________________________________
Ticket ID: 1842760
Department: Support- OmniTech
Type: Issue
Status: Closed
Priority: Medium

Support Center: http://omnitechsupport.helpserve.com
Dec 14, 2014

OmniTech

I did use OmniTech and they did fix my computer as asked to do. It did cost me an arm and leg then about 5 or 6 months later I started getting calls telling me they were getting warnings about hackers getting in my computer and wanted me to buy a service plan . The plan they wanted to sell me was a lifetime service. I have no complaint other than getting calls from the tech, but here is my problem how and why are they monitoring my computer and can they see all I am doing? They wanted me to go to CVS and buy a Red dot thing to pay them. this sounds sketchy to me. Joseph Acosta
Dec 12, 2014

Dan Scholten

How can there be reports on here they are good and why does the bbb give them a triple A good rating with only 3 reviews and 149 complaints see for your self below????????????



BBB Accredited Business since 07/11/2006


OmniTechSupport


Phone: (323) 658-8424

Fax: (323) 653-3374



SharePrint



















BBB Business Reviews may not be reproduced for sales or promotional purposes.




Customer Complaints Summary

149 complaints closed with BBB in last 3 years | 126 closed in last 12 months



Complaint Type

Total Closed Complaints

Advertising / Sales Issues 24
Billing / Collection Issues 8
Guarantee / Warranty Issues 1
Problems with Product / Service 116
Delivery Issues 0
Total Closed Complaints 149

Definitions | BBB Complaint Process | File a Complaint
- See more at: http://www.bbb.org/losangelessiliconvalley/business-reviews/computers-service-and-repair/omnitechsupport-in-los-angeles-ca-13200159/complaints#sthash.oGIdJ7O8.dpuf
Dec 12, 2014

dan scholten

Hope you guys do some good they took advantage of me just out of surgery recovering and totally ran a scam its no other people look at the website I went to
http://www.omnitechsupport.com/
Dec 12, 2014

DAN SCHOLTEN

ALL THESE SUPPOSED DENIALS THAT IT IS SOMEONE ELSE ARE FROM OMNITECH.COM TRYING TO KEEP THE SCAM GOING MY NAME AND PHONE NUMBER AND EMAIL ARE POSTED. I FILLED A COMPLAINT AND WILL BE POSTING ALL CLAIMS FOR FELONY THEFT TO STATE, MY BANK AND FEDERAL AGENCIES SO MUCH FOR ANONIMOUS POSTS JERKS. HERE IS THIER WEB SITE http://www.omnitechsupport.com/ they will not call me live they only send a pre recorded bullshit to cover their ass I am sending my other good support team from GURU TECH. COM THAT BEAT A REFUND OUT OF NORTON FOR ME

IF I CAN GET THIS REPORTED ON CNN I WILL
Dec 12, 2014

Maste Dan

These people ripped me off totally for $200 dollars today claiming to sell me ms office 2010 for life time. They never down loaded and then only connected me to an marketing number that wanted my credit card again to pay for a gift certificate. They refused to connect me to a technician on online chat later connected me 8 hours later as soon as I put in my id and authorization saying what they owed me they disconnect. I a filing a felony theft with my bank and with the state attorney general o our sate they need to go t jails AssHoles
Dec 11, 2014

OmniTech's Response to "Omni Tech called back- posted on Dec 9, 2014"

It is unfortunate that this person was indeed scammed by someone POSING to be from OmniTech Support. Scammers are calling people posing as a technician from a leading software company (like Microsoft or MacAfee), a hardware company (like Dell or Sony), or a top-tier tech support company (like OmniTech Support is. Anyone who is reading this needs to stop and think about it. Only a scammer would ask for payment or remote access using scare tactic such as claiming that your computers had been infected by virus infections and had major software failures.

So, the call this person received was certainly not from OmniTech Support. It was a scam call. We simply don’t call people unsolicited. This is another version of a well-known scam that has intensified recently. If anyone calls you about your computer’s functioning, they are not legit. Unfortunately, this person is not alone. If anybody calls with this scam, the best course of action is to hang-up the phone. All who receive these calls should try and note the caller ID (If available) and the time of the call and report it to the Federal Trade Commission.

Key Points for EVERYONE to Remember:

1. Absolutely no one claim that a computer is infected, or a driver is out of date, unless they have direct physical or customer-granted remote access to the computer. If someone calls with this claim, people should just hang up.

2. Do not take unsolicited calls, where someone is asking for your credit card information, even if they say it’s because you are owed a credit.

3. Legitimate tech support companies do not get paid via Western Union, Green Dot, or Xoom. The scammers want their scam to go on, so they need to remain anonymous. .

We always try to meet our customers' needs and expectations. We always try to maintain our professionalism and our high standard of service, so that every customer can feel confident and secure when doing business with OmniTech Support.

Omni Tech Support - OmniTech's Response to "Omni Tech called back- posted on Dec 9, 2014"

Dec 11, 2014

OmniTech' Response to "Very Dishonest- posted on Dec 9, 2014"

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired. In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person’s brother is actually our customer in the first place. We invite this person to provide some more details like his brother’s email address and on what date he may have come in to us for help.
We are OmniTech Support, an independent global Tech Support organization which has been running successfully with pride and passion more than 12 years. We access the customer’s computer, only with the customer’s permission, using a well-known and trusted remote 3rd-party access tool called “LogMeIn”. We do not inject virus on others’ computers and we can prove it as we record every remote sessions. The small (1.2 MB) LogMeIn applet, which allows one-time remote access to diagnose and fix any issues, is a harmless one-time use applet. After a session is closed, the applet becomes unusable and can be easily deleted out of the Programs folder in a few seconds.
Since OmniTech Support is a fee-based third-party remote Tech Support company, we charge for the service which we render, we have various System Assurance Service Plans at economical prices, which can work out for everyone, the wide range of service packs include Yearly, Half-Yearly and Quarterly Service Plans. If anyone needs our service just to fix a specific issue, then that person can opt for a “One-Time Fix Plan”. A $250 charge ($249.99) is not for a single-issue fix from our company. The fact that a plan was not mentioned for that price, causes us to doubt this complaint.

We never conduct business by tricking our customers to sign up for our service plan; rather we guide them to select the best plan for the specific customer’s needs and should they wish to purchase one. We are transparent throughout the process and explain everything before the customer makes a payment and signs up with us. They sign up with us because of our beneficial service plan for which they get their initial issue fixed, a full version of Bitdefender anti-virus software (rated very good by CNet), a full version of Advanced System Optimizer (rated outstanding by CNet), 5 GB of Cloud storage and UNLIMITED tech support… all at an unmatchable price. We don’t mislead anyone to sign up.

Omni Tech Support - OmniTech' Response to "Very Dishonest- posted on Dec 9, 2014"

Dec 11, 2014

OmniTech's Response to "Re You guy's don't deserve customers- posted on Dec 4, 2014"

This complaint is without merit, is very inaccurate and is very illogical. Please understand, the calls this person was getting, were from Scammers, not from OmniTech Support. Sometimes, in order to lend credibility to their scam, they claim to be representatives of a leading tech support company, like we are. They also can sometimes spoof the caller ID function to display a legitimate company’s phone number. This is unfortunate that this person has been hoodwinked by that scammer. We do not make unsolicited outbound calls…period!

OmniTech Support is a fee-based, large and reputable online technical support organization, having thousands of satisfied customers. Some people simply do not understand the process of tech support and their complaints are witness to that. This person’s re-post explains that he is not an actual customer to begin with. Our process is very transparent and our policy & price are unmatchable by others. We always want our valuable customers to be fully delighted with the service and value they get from us. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.

Omni Tech Support - OmniTech's Response to "Re You guy's don't deserve customers- posted on Dec 4, 2014"

Dec 9, 2014

Omni Tech called back

Months ago I had an issue with a pop-up. I thought I was contacting Microsoft but instead it was Omni Tech. I paid $99 to have them remove what appeared to be malware. I continued with the pop-up problem and contacted Omni Tech and was told for $199 they would fix the problem. I told them they were supposed to have already 'fixed' it and I was not willing to let them 'fix' it again for more money. After several tries, I was able to remove and resolve the problem myself and also remove Omni Tech reference from my PC. Today, I got a call from someone with an accent who claimed to be with Omni Tech. He told me he was receiving a signal from my PC and that I had malware. For $550, they would connect with me and fix my PC. He also told me that I cannot use my computer because hackers were getting all my information. I told him he was the hacker and not to call me again. But it left me with an uneasy feeling that I am being hacked.
Dec 9, 2014

Very Dishonest

Yeah they did the same thing to my brother, he is elderly a retired Vietnam Vet. just got out of the hospital a week ago after being in for over 70 days, and just wanted to reset his hotmail password. He is currently staying at my home till he gets back on his feet. He was using my computer, they mislead him, he was using my computer which he told them and their tech downloaded a program so they count take control of it. Took me a while get the program off but i finally did. I was out of the home at the time but when I got home I saw what was going on. Found out they got him to sign up for a tech support program for $250 on my computer, Now im having to check it for programs and virusis they may have put on it. I feel they took advantage of his lack of computer knowledge. I was able to talk to the so called supervisor he assured me they would refund his money which he needs very much, but so far they haven't. OMNI TECH SUPPORT ARE VERY DISHONEST PEOPLE
Dec 4, 2014

Re You guy's don't deserve customers

Five stars to me again. No I contacted you VIA google.
Dec 4, 2014

Omnitech Response :: You guy's don't deserve customers::

This person is being contacted by scammers posing as OmniTech Support. Other scammers may pose as Microsoft or MacAfee and other leading support companies. At OmniTech Support, we simply do not call current or past customers and ask them to connect to us online. We interact with the customers only if they connect to us from their end through a call or a chat. Scammers have been known to call customers and claim that the computer of the person they called is infected. Sometimes, to lend credibility to their scam, they claim to be representatives of a top-tier tech support companies like OmniTech Support is.
Because of the sheer volume of these calls, they may occasionally reach an ex-customer of ours. It’s a numbers game. Because they are calling from Skype phones, their costs are negligible and it pays off if just a few percent bite on the scam and think they have been contacted by a legitimate tech support company.

There are probably dozens of these scammers out there doing this every day - we get two or three messages like this (or more) every day complaining about being contacted about someone claiming there is a serious infection on their computer. But the key point to remember is nobody can claim that they have encountered an infection on anyone’s computer unless they have direct, physical or customer-granted remote access to it!

A legitimate remote tech support company, however, needs to use, with the customer’s permission, a remote access tool like Team Viewer or LogMeIn in order to connect with the customer’s computer to diagnose issues and fix software and/or remove malicious files. That’s the only way they can. These tools are totally transparent, however, as the customer can see every step that the technician is taking. Furthermore, everyone should understand that anyone can terminate the chat session and remote access with just one click.
So, if anyone cold-calls you and wants to install Team Viewer or LogMeIn, just hang up! Then call the company that the scammers claimed to be from to a phone number you know to be genuine. A caller who creates a sense of urgency or uses high-pressure tactics is probably a scam artist. Do not to let them into your computer!

Another key point: These scammers also do not want to leave a paper trail, so they can’t be identified when someone figures out they’ve been scammed. That’s why they do not accept credit cards and only accept Western Union, Green Dot Cards, or a MoneyPak voucher. Legitimate tech support companies accept major credit cards and, in the case of OmniTech Support, we don’t even see the credit card information, as our customers use a secure third-party payment gateway. We only see who has paid and how much they have paid.
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us or has not contacted us the same claim, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired.

Our process is very transparent and our policy & price are unmatchable by others. We always want our valuable customers to be fully delighted with the service and value they get from us. We always try to maintain our professionalism and our high standard of service, so that every customer can feel confident and secure when doing business with OmniTech Support
Dec 4, 2014

Omnitech Response :: * ::

OmniTech Support did not call this person and this person did exactly the right thing by not calling them back. If this person would like to share the number they gave, we ask him/her to contact us at Support@OmniTechSupport.com or call us, toll-free, at 1-800-966-9940.
This person was contacted by scammers posing as OmniTech Support. Other scammers may pose, for example, as Microsoft or MacAfee and other leading support companies. At OmniTech Support, we simply do not call current or past customers and ask them to connect to us online. We interact with the customers only if they connect to us from their end through a call or a chat. Scammers have been known to call customers and claim that the computer of the person they called is infected. Sometimes, to lend credibility to their scam, they claim to be representatives of a top-tier tech support companies like OmniTech Support is.
Because of the sheer volume of these calls, they may occasionally reach an ex-customer of ours. It’s a numbers game. Because they are calling from Skype phones, their costs are negligible and it pays off if just a few percent bite on the scam and think they have been contacted by a legitimate tech support company.

There are probably dozens of these scammers out there doing this every day - we get two or three messages like this (or more) every day complaining about being contacted about someone claiming there is a serious infection on their computer. But the key point to remember is nobody can claim that they have encountered an infection on anyone’s computer unless they have direct, physical or customer-granted remote access to it!

A legitimate remote tech support company, however, needs to use, with the customer’s permission, a remote access tool like Team Viewer or LogMeIn in order to connect with the customer’s computer to diagnose issues and fix software and/or remove malicious files. That’s the only way they can. These tools are totally transparent, however, as the customer can see every step that the technician is taking. Furthermore, everyone should understand that anyone can terminate the chat session and remote access with just one click.
So, if anyone cold-calls you and wants to install Team Viewer or LogMeIn, just hang up! Then call the company that the scammers claimed to be from to a phone number you know to be genuine. A caller who creates a sense of urgency or uses high-pressure tactics is probably a scam artist. Do not to let them into your computer!

Another key point: These scammers also do not want to leave a paper trail, so they can’t be identified when someone figures out they’ve been scammed. That’s why they do not accept credit cards and only accept Western Union, Green Dot Cards, or a MoneyPak voucher. Legitimate tech support companies accept major credit cards and, in the case of OmniTech Support, we don’t even see the credit card information, as our customers use a secure third-party payment gateway. We only see who has paid and how much they have paid.
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us or has not contacted us the same claim, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired.

Our process is very transparent and our policy & price are unmatchable by others. We always want our valuable customers to be fully delighted with the service and value they get from us. We always try to maintain our professionalism and our high standard of service, so that every customer can feel confident and secure when doing business with OmniTech Support
Dec 1, 2014

OmniTech's response to "Liars!" Nov 29, 2014

This person is miles off-base in his complaints. When he was quoted a price of $349.99 that was NOT for a single-issue fix! That quoted price would include the fix of that particular issue, plus a full version of Bit Defender anti-virus software, a full version of Advanced System Optimizer, 10 GB of Cloud storage plus UNLIMITED TECH SUPPORT for 18 months!

When that appeared to be outside of his budget, we offered him shorter, less-expensive plans and finally a single-issue fix. We do not offer a “one size fits all” type of pricing. We work with our customers to find the best plan for their needs. We are not playing games with our pricing, trying to get a sale at any cost.

To diagnose the underlying cause for any issue, we run a respected third-party diagnostic tool, as what appears to be obvious on the surface may have another less-obvious cause. In order to do this, we need, with the customer’s cooperation, for the customer to download a remote-access applet. Unless a technician has direct, physical possession of the computer, remote access needs to be established. That applet is not malware. Anyone who thinks that might need to review what remote access entails.

What the diagnostic software reveals is what is actually on the person’s computer. These results cannot be manipulated. What it shows, is actually there. The customer even confirmed in his “complaint” that his Norton scan showed similar results!

So, we fail to see what his point is? How are we “Liars”???

This person did not pay anything to us. We installed nothing apart from LogMeIn applet and a PC health scanner to diagnose the issue by its root cause and then only with his permission. Obviously there were issues on this person’s computer which our technician diagnosed initially and conveyed the results to him; and the same was uncovered by his Norton360 as well. Had we been given the opportunity, we would have explained is that the small (1.2 MB) LogMeIn applet, which allows one-time remote access to diagnose and fix any issues, is a harmless one-time use applet. After a session is closed, the applet becomes unusable and can be easily deleted out of the Programs folder in a few seconds.

We, OmniTech Support are a large and independent online technical support organization. Since 2003, we have consistently delivered beneficial and quality services, on time, to hundreds of Customers and to several small businesses. OmniTech Support recently completed 11 years of existence this year. We are an industry that always offered better services, availability and scalability than anything the competition has to offer. Our Customers and clients are at the heart of all that we do; and what we do is turning smarter way of issue resolutions that is enabling our customers to improve their computer performance and keep it safe. Our 350 experts combine passion and creativity with world-class industry knowledge, tools and processes to support our customers in resolving their computer issues. We are OBVIOUSLY not a SCAM and we do not engage in any unethical practices.

Our process is very transparent and our policy & price are unmatchable by others. We always want our valuable customers to be fully delighted with the service and value they get from us. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.

Omni Tech Support - OmniTech's response to "Liars!" Nov 29, 2014

Dec 1, 2014

Re-post: Omnitech Response to :: Shame om you::

This complaint is still without any merit. If someone has a problem with our service on a particular issue all they have to do is contact us and we will either complete the fix, or refund all of the fees paid to us. Our real customers know that! In our original response, we had clearly requested this complainant to contact us or provide more on this person being a customer of ours. If this person still does not cooperate with us, then it is out of our hands.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us or has not contacted us the same claim, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired.

We again invite this person to provide some more details like his/her email address and on what date he/she allegedly came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. To get a refund, just the customer needs to send us an email at support@omnitechsupport.com or to call us at our Toll-free number, 1-800-966-9940. We are here to help you and would be happy to settle any issue.
Nov 29, 2014

Liars!

You guys are the biggest scam and liars. I told you my internet was slow and you were downloading things on my computer. You guys told me I had like 500 counts of malware and spyware. You told me that it would cost 399.99 to fix and I said No Thank you and I tried to leave the chat but you were still controlling my computer and would not let me leave the session. Then you said your supervisor was walking by and he lowered the price to 199.99 that's when I knew it was a scam. So I fought you for control and ended the chat. Thank God I had Norton360 on my computer and I ran scans all over my computer to see if there were any risks (which there were). Then I had them clean up my computer. Guess what everything you installed was gone and my computer was safe. I was smarter than you thought. DO NOT USE OMNITECH SUPPORT THEY WILL INSTAL THONGS ON YOUR COMPUTER MAKING IT LOOK LIKE A VIRUS. I also went to my control panel to see what was installed that day and I uninstalled everything that was installed on that day. You guys are losers. And my computer is fixed. I will make sure No one I know, and all ignition social media friends don't use this then I will have them share it to people they know passing it on and on and on. You guys suck. You can Thank me later.😉
Nov 27, 2014

*

I have been getting calls from this company . The last one just this am. ThANKSGiving day at approx. 9:00am. The calls from a frantic person, foreign accent, saying that my computer is showing an infection in their Windows office. IT is so insistent and alarming that you want to respond. I said give me a number to call you back. This was yesterday. After some delay and calling to someone in the background, they gave me a number. I never called. I hope that people do not feel scared and release information or computer to them.
Nov 26, 2014

You guy's don't deserve customers

Someone calling up to see what is wrong with their email then telling them their computer is severely infected with a scare tactic then in the middle of the process try and sell them a package for 350.00. That was BS, I should have taken it to Geek Squad or Office Depot. I'd rather be as dirty as you and keep writing these reviews. You screwed with the wrong person that's all. People will get screwed, read this and write their own scam report. Hey I gave myself 5 stars, I deserve it.
Nov 26, 2014

Omnitech Response to :: omnitech = terrible company::

This is pure nonsense. In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We are not scamming anyone. We invite this person to provide some more details like his/her email address and on what date he/she came allegedly in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was, if any existed. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved… again, if this is a real customer. To get a refund, just the customer merely needs to send us an email at support@omnitechsupport.com or to call us at our Toll free number, 1-800-966-9940. We are here to help you and would be happy to settle any genuine issue.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.
Nov 26, 2014

Omnitech Response to :: Can't believe this place... no much else i can say::

We would like to request the complainant to elaborate the purpose of this complaint as we do not see any concern or dissatisfaction in his/her complaint. We would be very grateful if the complainant can detail us on his/her concern and we will surely work out on those points and try to make it better, if they are legitimate.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. To get a refund, just the customer needs to send an email at support@omnitechsupport.com or to call us at our Toll free number, 1-800-966-9940. We are here to help you and would be happy to settle the issue.
Nov 22, 2014

Shame om you

Hey I wouldn't admit to it either, could you even imagine the liability and having to give back the money and maybe a federal agency investigation. Of course you're going to defend yourself. It's like fixing a non existing problem in a car, where's the proof. I only wanted my email problem fixed. I'm not going to argue about something when you won't take responsibility. You got your money, be happy.
Nov 21, 2014

Omnitech Response to :: Shame om you::

We will never remove or alter any program from the customer’s computer without prior authorization from the customer. There’s no need to touch data. We don’t use scare tactics. With customer-granted remote access, we often run a respected third-party diagnostic tool, the results of which cannot be manipulated. We convey the results to the customer.
We will remove or alter a program or a malicious file if and only when such things can cause threat to the system and that is also only with the permission from the customer. Also, at no time in fixing software-related issues are any data or files accessed or removed. We record every keystroke we do for training purposes and quality-assurance, so we can say with assurance that we did not destroy any data.

We are transparent throughout the process and explain everything before the customer makes a payment and signs up with us. They sign up with us because of our beneficial service plan for which they get their initial issue fixed, a full version of Bitdefender anti-virus software (rated very good by CNet), a full version of Advanced System Optimizer (rated outstanding by CNet), 5 GB of Cloud storage and UNLIMITED tech support… all at an unmatchable price. We don’t force anyone to sign up.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. To get a refund, just the customer needs to send us an email at support@omnitechsupport.com or to call us at our Toll-free number, 1-800-966-9940. We are here to help you and would be happy to settle any issue.
Nov 20, 2014

Omnitech Response to :: DO NOT GIVE OMNITECH REMOTE ACCESS::

We cannot understand how someone would think they were chatting with their ISP, when/if they were chatting with us. We are OmniTech Support, an independent global Tech Support organization which has been running successfully with pride and passion more than 12 years. On our chats, on our remote access tool, on our payment pages it all says very prominently, who we are. We have a disclaimer that clearly says that we are an independent tech support company and that we are not affiliated with Microsoft. We have every single customer sign a terms and conditions document, that again clearly states who we are, and again has the disclaimer. We send an invoice to every single customer, and it is from Omnitech Support in large bold font. We send a payment receipt, again from “Omnitech Support”.

Sometimes, remote access cannot be initiated in Normal mode due to conflict in software (mostly with malicious software present on the customer’s computer), so we initiate remote in safe mode which can be bring back to Normal mode once technician finishes his job. In this case it might be that the session was disconnected in between so our technician could not change it to normal mode. It can be changed back to Normal mode once restart the system.

We are transparent throughout the process and explain everything before the customer makes a payment and signs up with us. They sign up with us because of our beneficial service plan which includes UNLIMITED tech support all at an unmatchable price. We don’t force anyone to sign up.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. To get a refund, just the customer needs to send an email at support@omnitechsupport.com or to call us at our Toll free number, 1-800-966-9940. We are here to help you and would be happy to settle the issue.
Nov 20, 2014

BEWARE !!! False Rating

Check the reviews ... Every time Omni Tech responds to a complaint they give themselves a 5 star rating, remove those fake ratings and they amend up with a 1 -2 star rating.

Write a Review about Omni Tech Support

    Review Title
    Your Rating (1 star is bad, 5 stars is good)
    Review Details
    Attach photos (optional)
    Confirmation code