Omni Tech Support

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Omni Tech Support Complaints and Reviews

Jan 18, 2015

Head Hunter Omnitech

I bought two tune ups from Omnitech last year for 249. each. They were able to fix my computer problems effectively, however customer service stinks. For the past month they call daily numerous times saying my computer was infected and showed up on their end. I let them in my computer to check on it for free so I could see what was wrong. The technician wanted me to buy a software package for 167. to 350 in price. When I told him I didn't have the money at this time he got very angry and said he would disable my computer so I couldn't use it. I was horrified and will not deal with this company again. Buyers beware
Jan 16, 2015

bad

really bad service told me i would get software never did not happy one bit
Jan 4, 2015

Excellent job on tune up and printer repair

I had excellent service with Omni Teck Support, unlike other scammers. I have had sammers show me everything that is supposily wrong with my computer. Pay a fee and they work in privacy. Not Omni, They are very transparent. I think they are a great service, a little pricey. It took a long time to clean my computer ahd it works much better. Thank You1
Jan 2, 2015

:: Omnitech Support Response to all 6 complaints of Mr. Dan Scholten- posted on Dec 12, 14 & 16, 2014

We, OmniTech Support, do not scam or rip off. Since we record every keystroke, we can refute bogus or misguided claims. We do a free remote access diagnosis using a trusted 3rd-party diagnostic tool to uncover the root of a problem. We neither can nor will manipulate the results. What it reveals…exists. Some issues are obvious, but in others, the diagnosis may uncover registry errors or malicious software. We neither call nor attract anyone to sign up with us nor do we target unsuspecting consumers.

Some people simply do not fully understand the process of diagnosis and tech support and their complaints can sometimes be witness to that. We do not scam or rip our customers off. We provide quality, affordable technical support, and always try to provide the best services to our customers.

Mr. Dan Scholten Contacted us on December 11, 2014 with an issue “Need to install office suite 2010” and paid $199.99 to purchase and installed the MS Office 2010 and is valid for life time.

While starting working on the issue, customer went offline. Without the presence of customer, we were unable to fix this particular issue as we need to reboot manually and check the issue status before confirming the resolution.

After this, we called several times but were not able to reach him. He also never get back to us to get the issue fix, apart from him sending an email on December 11, 2014. He had informed in the email that he does not want to get connected to us.

We simply do not keep on hold of our valued customers’ money if we were unable to fix the issue or we do not get the chance to work on the issue after repeated try. So, on December 13, 2014 we proactively refunded his full amount of $199.99 back to him as he was not agreeing to work with us anymore. We left a detailed voicemail for the refund and even sent out an email with the refund transaction details. Below is the refund transaction details:

Transaction Approved:
-----------------------------
Transaction ID: 2511174910

We want to make one that clear for all that BBB is not meant only for reviewing Omnitech Support. The BBB has their own standardized rating system for it accredited members. Please look at the at the below link once for further clarification:

http://www.bbb.org/council/overview-of-bbb-grade/

The timing of when the credit appears on the account is totally up to the Credit card issuing company, not us. Some credit card companies may take several business days before any monies in a refunded transaction appear on the account.

We want to take this as an opportunity to extend our sincere thanks to Mr. Dan Scholten for his time for confirming the credit received.

We sincerely hope this helps resolve his issues and we certainly hope that he is satisfied with our response and the full refund. We always try to meet our customers' needs and expectations. We always try to maintain our professionalism and our high standard of service, so that every customer can feel confident and secure when doing business with OmniTech Support.
Jan 2, 2015

:: Omnitech Support Response to :: Tried to get me to pay- posted on Dec 19, 2014

This person was not pressured into anything and we have the Recording to prove, if this person can provide the identity, that and we certainly did not have a 15-20 minute discussion about fees. We monitor and record each session. Her/his problem was that was expecting help for free and did not understand why needed to pay to get support. For some reason, this person was apparently confused and thought we were a FREE Tech Support, which we are clearly not. We are an independent, fee-based support company. We clearly identify ourselves. We only get a one-time access to diagnose and fix any issues we find using a trusted, third party diagnostic software. What we found and what we have were conveyed to the customer. At anytime of the session, the customer can easily close the session by simply clicking on the “End Chat” button to end the remote session.

We never conduct business by tricking our customers to sign up for our service plan; rather we guide them to select the best plan for the specific customer’s needs and should they wish to purchase one. We are transparent throughout the process and explain everything before the customer makes a payment and signs up with us. They sign up with us because of our beneficial service plan for which they get their initial issue fixed, a full version of Bitdefender anti-virus software (rated very good by CNet), a full version of Advanced System Optimizer (rated outstanding by CNet), 5 GB of Cloud storage and UNLIMITED tech support… all at an unmatchable price. We don’t mislead anyone to sign up.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. To get a refund, just the customer needs to send an email at support@omnitechsupport.com or to call us at our Toll free number, 1-800-966-9940. We are here to help you and would be happy to settle the issue.
Jan 2, 2015

:: Omnitech Support Response to :: WHAT A WASTE OF TIME AND SUCH A SCAM!- posted on Dec 19, 2014

We never conduct business by tricking our customers to sign up for our service plan; rather we guide them to select the best plan for the specific customer’s needs and should they wish to purchase one. We are transparent throughout the process and explain everything before the customer makes a payment and signs up with us. They sign up with us because of our beneficial service plan for which they get their initial issue fixed, a full version of Bitdefender anti-virus software (rated very good by CNet), a full version of Advanced System Optimizer (rated outstanding by CNet), 5 GB of Cloud storage and UNLIMITED tech support… all at an unmatchable price. We don’t mislead anyone to sign up.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.

We would like to request the complainant to elaborate the purpose of this complaint as we do not see any concern or dissatisfaction in his/her complaint. We would be very grateful if the complainant can detail us on his/her concern and we will surely work out on those points and try to make it better, if they are legitimate.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. To get a refund, just the customer needs to send an email at support@omnitechsupport.com or to call us at our Toll free number, 1-800-966-9940. We are here to help you and would be happy to settle the issue.
Jan 2, 2015

:: Omnitech Support Response to :: Omnitech - HORRID SCAMMERS- posted on Dec 19, 2014

We would like to request the complainant to elaborate the purpose of this complaint as we do not see any concern or dissatisfaction in his/her complaint. We would be very grateful if the complainant can detail us on his/her concern and we will surely work out on those points and try to make it better, if they are legitimate.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. To get a refund, just the customer needs to send an email at support@omnitechsupport.com or to call us at our Toll free number, 1-800-966-9940. We are here to help you and would be happy to settle the issue.
Dec 31, 2014

Told me new computer would crash

They ran a scan called Smart PC Care which reported following: Malware - no issues found; Status of internet and other privacy traces 1657 issues; status of registry issues - 26 issues found; and registry optimization recommended.
This computer had just been purchased and I was having a problem with the registry of Microsoft office. It somehow forwarded me to their site. The Tech told me that based on the scan above, I needed them to correct the issues or my computer would crash. It would cost 199.00. I told them I would contact my grandson about it and get back to them. They said there wasn't time and I needed to fix it right away or the computer would crash. I hung up and ran my McAfee and Malwarebytes scans and they came up with no issues. They also told me they were a recommended tech support firm for Microsoft. I called Microsoft and they said they were not recommended by them.
Dec 25, 2014

:: Omnitech Support Response to :: RE: Omni Tech Support

If a customer called to our FixNow Support, after taking details from the customer and first hand issue diagnosis will be transferred to Our Specialized diagnosing team who use a respected 3rd-party diagnostic tool to uncover the root of the problem as initial troubleshooting steps. We neither can nor will manipulate the results. What it reveal exists. Some issues are obvious, but in others, the diagnosis may uncover registry errors or malicious software. Since OmniTech Support is a fee-based third-party remote Tech Support company, we charge for the service which we render, we have various System Assurance Service Plans at economical prices, which can work out for everyone, the wide range of service packs include Yearly, Half-Yearly and Quarterly Service Plans. If anyone needs our service just to fix a specific issue, then that person can opt for a One-Time Fix Plan. A $250 charge ($249.99) is not for a single-issue fix from our company; it includes UNLIMITED tech support. The fact that a plan was not mentioned for that price, causes us to doubt the veracity of this complaint.
We access the customer's computer, only with the customer's permission, using a well-known and trusted remote 3rd-party access tool called LogMeIn. We do not inject virus on others' computers and we can prove it as we record every remote sessions. The small (1.2 MB) LogMeIn applet, which allows one-time remote access to diagnose and fix any issues, is a harmless one-time use applet. After a session is closed, the applet becomes unusable and can be easily deleted out of the Programs folder in a few seconds. Our Diagnosing team checked on the issue present on his system. We used a Third Party recognized PC Health Check to uncover the root cause of the issue, which indeed displayed alarming issues that was on the system. The results of the third-party PC Health Check up on the customer's computer displayed cannot be altered. They are what they are. We explained this to the customer and after his payment was made, he will be routed to our specialized Resolution team to work on the issue. Some issues are more complex than what they seem to be initially and the time taken to fix the issue may vary according to the complexity of the issue and amount of issues present in the system and need sometimes hands-on assistance by the Service provider to resolve the issue. As these allegations are posted anonymously, we, unfortunately, are not in a position to offer any comments as to what actually, if anything transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician's help regarding their any software related-issues at any time, day or night.
In this instance, the complainer hasn't revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved. To contact us, just the customer needs to send an email at support@omnitechsupport.com or to call us, Toll -Free, at 1-800-966-9940. We are here to help you and would be happy to settle the issue. As to our reputation, the vast majority of the complaints were made by individuals who did either not fully understand the process of paid remote support, or had us confused with another company, or did not have reasonable expectations. In some cases, they just had buyer's remorse and they filed a complaint so as to get their money back, when all they needed to do was to contact us and ask for a refund. In any event, we have thousands of satisfied customers every week, so the proportion of complaints received is tiny by comparison. We want our customers to be happy. We always try to address their issues.
Dec 23, 2014

:: Omnitech Support Response to :: Omnitech - Posted by Jopseph Acosta

Mr. Acosta is a former customer of ours and he was unfortunately contacted by a scammer posing as OmniTech Support not us. We have not had contact with him since September 04, 2014, but it is obvious that scammers posing as OmniTech Support have. Legitimate companies like us write refund checks or issue electronic credits to our customers' banks. We do not use such Red Dot, Green Dot Money Pack, or XOOM payment systems, we used a reputed & secured payment system.

OmniTech Support did not contact Mr. Acosta after September 04, 2014 when he contacted us last time, initially with an issue Virus removal. He paid
$249.99 and signed up for the 6 months service plan, plan is active through March 03, 2015.

It wasn't OmniTech Support who called Mr. Acosta. We would like to make one thing clear. We at OmniTech Support, do not call anyone outbound, unless they are an existing customer and we are trying to reconnect their computer, or they are an existing customer that has a plan that is expiring, which we call once, or twice if they do not answer. That is it. In fact we send an email out to our customers that we will never contact them that there is something wrong with their computer and if someone does then you can know that they are scammers

It's a numbers game for these scammers. In this instance, they are just guessing you are an actual OmniTech Support customer. Even if they are right only 5% of the time, it pays out for them, as their calls are typically cost-free Skype calls. That's why you will see they are calling from an unlisted number. Please understand that no one can diagnose, there is something specifically wrong with your computer unless they have direct physical or customer-granted remote access to it. Mr. Acosta and others who receive these calls should try and note the caller ID (If available) and the time of the call and report it to the Federal Trade Commission.

Legitimate tech support companies accept major credit cards and, in the case of OmniTech Support, we don't even see the credit card information, as our customers use a secure third-party payment gateway. We only see who has paid and how much they have paid.

To educate our customers, in fact, we sent an email out informing that we will NEVER contact them stating there is something wrong with their computer and if someone does, then you can know that they are scammers. OmniTech Support is a trustworthy company that always tries to meet our customers'
needs and we seek to resolve any issue or confusion quickly.
Dec 20, 2014

RE: Omni Tech Support

I called for there support on December 13, 2014, and I was connected to 3 different supposedly tech support operators. The second person could not accommodate me, but the 3rd person did. I ended up paying $100.00 for him to just take off programs for me computer that I thought helped block malware, and other unwanted information. Let me back up, first I was told I would have to pay $249.00 because my license didn't work on my computer, so the first person I spoke to went into my computer after me giving him consent to take remote control of my computer. Then he said oh we definitely can help you, so after arguing with him that I think that was too steep of a price for me to pay, he said because my license worked, it would be $100, and I had to sign something in that effect, so I did, and after all that he transferred me to someone else. I was upset and told him you lied to me, and I did not appreciate you telling me all what needed to be done to me computer, but you could not fix the problem. So the next person got on and she after several attempts could not fix the problem and we got cut off. They called me back and some guy got on saying because my problem was more complex, they connected me to another person, I just wanted my computer fixed, besides I just paid them $100. Then the 3rd person, acted like he had an attitude, because he said I needed to take some things off my computer in order for my computer to work. Even after they were taken off it still did not work, so he put something on there and it started cleaning itself, he did nothing, and didn't tell me what he was going to do. I was online with these people from 1:00 pm to 11:00pm, probably after, and I couldn't wait for them to get off my computer. I do not think they deserved $100, because what he did I could have done myself. I need to find out how I can get my money back, can someone help me?
Dec 20, 2014

It appears Microsoft is going after them in court.

http://blogs.microsoft.com/on-the-issues/2014/12/18/microsoft-takes-action-tech-support-scammers/
Dec 19, 2014

Tried to get me to pay

Googled free tech support chat, and was brought to this site. The guy ran a scan on my computer, taking about an hour of my time and then claimed it would take over 200 dollars to fix my issue. When I refused to pay anything over 5 dollars, he became very aggressive. I tried to stop the remote control connection but he kept keeping me away from the button, pleading that i pay his great deal of 119.99 USD. This is a huge, and very unprofessional scam.
Dec 19, 2014

WHAT A WASTE OF TIME AND SUCH A SCAM!

This is a Scam, they do not fix your computer all they do is run a program that does everything and they want to charge you over $200 for something that is a quick fix. Once they had control of my screen and I stated I do not want the service for i am not willing to pay that much money the person wouldn't let me stop sharing control over my computer. H was being very aggressive and was trying to force me into paying such a ridiculous price. I have been working as IT for 8 years now I know computers and this service is Useless and overpriced. I had to force shutdown on my computer since the person on the other side wouldn't give me access. they also started throwing cheaper prices at one point he offered the service for $50.
Please be smart and not use this service! contact your computer provider they will do a great job!
Dec 19, 2014

Omnitech - HORRID SCAMMERS

Don't go there. Need help from Adobe and was led down a path that took me to these conniving, greedy, scummy scammers -AVOID, AVOID. They deserve no star of any kind, they're worse than bad!
Dec 16, 2014

Dan Scholten

I am happy to report after making it clear in no uncertain terms that I would pursue the return of my money after 5 very stressful days Omni Tech at least proved my point that if they can take fast they can return fast. As of 12/14 the very day I made it clear I considered the business practice fraudulent they returned my money in full!!!!

How the refund was done I consider credible. I am still unsure who did I deal with if the claims are that it was another company scamming? why automated ROBO CALLS? considering the number of complaints something is wrong but at this time of year I am thankful for the return of assets. I learned a great lesson but I know how to go to ground. My account was hit twice a day for a week after the Target fiasco. I organized law enforcement to seize the records of the company hitting the account after a week of them denying received bank papers both by fax and email directly from the bank. I had my money back in 24 hours.
Thank You Omni Tech customer service for at least taking me serious
Dec 14, 2014

DAN SCHOLTEN

IF NOT YOU WHO DID I DEAL WTH PROVE IT

EXPLAIN TO ME WHY A COMPANY MARKETED AS INSTANT FIXES FOR YOUR COMPUTER IN MINUTES OR HOURS AND TAKING YOUR MONEY IN MINUTES NEEDS 10 DAYS TO RETURN THE MONEY

ALSO WHY AFTER TOTALLY NOT SUPPLYING WHAT YOU PROMISED FOR THAT MONEY I GET CONSTANT ROBO CALLS ASKING FOR MY CREDIT CARD TO PAY FOR A GIFT CERTIFICATE AND YOUR OPERATORS REFUSING TO CONNECT ME WITH TECH SUPPORT AND DISCONNECTING??????

EXPLAIN WHY YOU CONTINUED TO CALL USING GURU AID ID ON MY PHONE THEN DISCONNECTING OR JUST LISTENING ON THE PHONE, AFTER DISCONNECT THE ID CHANGES TO UNKOWN???
IT SEEMS DOCUMENTED THIS IS A PATTERN TO MANY PEOPLE?

SUPPOSE YOU BRING IN MILLIONS OF DOLLARS THIS WAY AND AT LEAST 50% OR MORE OF PEOPLE ARE TO WEAK TO RESPOND YOU KEEP THE MONEY THE REST YOU EARN HIGH INTERST IN SWEEP ACCOUNTS BEFORE YOU RETURN IN 10 OR MORE DAYS?

ALL OF THIS IS ILEAGLE AND SINCE IT CROSSES STATE LINES IS A FEDERAL CRIME UNDER THE RECO ACT VERY SERIOUS. I INTEND TO HAVE YOUR RECORDS SEIZED AND FORMAL CHARGES FILED.

YOUR ONLY WAY OUT IS TO REFUND IN THE NEXT 24 HOURS AND PROVE NOT TALK TO PEOPLE THIS IS NOT A PATTERN!!!!!!!!!



From: OmniTech Support [mailto:support@omnitechsupport.com]
Sent: Saturday, December 13, 2014 2:56 PM
To: masterdan@gci.net
Subject: [#1842760]: OmniTech Support : Confirmation of refund initiated.


Dear Daniel,

We are sorry for the inconvenience you have experienced.

We have refunded the amount of $199.99, payment made with OmniTech Support.

The transaction details of the refund initiated are given below:

Transaction Approved:
---------------------
Transaction ID: 2511174910

The amount has been refunded and it should reflect in your bank account within 2 -3 business days, but sometimes depending on the bank it may take up to 10 days to complete the refund transaction. This is the maximum time, the process may also be completed much sooner.

Please use the transaction ID that we have provided to verify with your bank. After the refund confirmation from our side, if the amount is still not reflected in your bank account in 10 business days, please get back to us for further assistance.

Kind regards,
Sophia

Customer Support Team
OmniTech Support.
WWW.Omnitechsupport.com



Ticket Details
________________________________________
Ticket ID: 1842760
Department: Support- OmniTech
Type: Issue
Status: Closed
Priority: Medium

Support Center: http://omnitechsupport.helpserve.com
Dec 14, 2014

OmniTech

I did use OmniTech and they did fix my computer as asked to do. It did cost me an arm and leg then about 5 or 6 months later I started getting calls telling me they were getting warnings about hackers getting in my computer and wanted me to buy a service plan . The plan they wanted to sell me was a lifetime service. I have no complaint other than getting calls from the tech, but here is my problem how and why are they monitoring my computer and can they see all I am doing? They wanted me to go to CVS and buy a Red dot thing to pay them. this sounds sketchy to me. Joseph Acosta
Dec 12, 2014

Dan Scholten

How can there be reports on here they are good and why does the bbb give them a triple A good rating with only 3 reviews and 149 complaints see for your self below????????????



BBB Accredited Business since 07/11/2006


OmniTechSupport


Phone: (323) 658-8424

Fax: (323) 653-3374



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Customer Complaints Summary

149 complaints closed with BBB in last 3 years | 126 closed in last 12 months



Complaint Type

Total Closed Complaints

Advertising / Sales Issues 24
Billing / Collection Issues 8
Guarantee / Warranty Issues 1
Problems with Product / Service 116
Delivery Issues 0
Total Closed Complaints 149

Definitions | BBB Complaint Process | File a Complaint
- See more at: http://www.bbb.org/losangelessiliconvalley/business-reviews/computers-service-and-repair/omnitechsupport-in-los-angeles-ca-13200159/complaints#sthash.oGIdJ7O8.dpuf
Dec 12, 2014

dan scholten

Hope you guys do some good they took advantage of me just out of surgery recovering and totally ran a scam its no other people look at the website I went to
http://www.omnitechsupport.com/
Dec 12, 2014

DAN SCHOLTEN

ALL THESE SUPPOSED DENIALS THAT IT IS SOMEONE ELSE ARE FROM OMNITECH.COM TRYING TO KEEP THE SCAM GOING MY NAME AND PHONE NUMBER AND EMAIL ARE POSTED. I FILLED A COMPLAINT AND WILL BE POSTING ALL CLAIMS FOR FELONY THEFT TO STATE, MY BANK AND FEDERAL AGENCIES SO MUCH FOR ANONIMOUS POSTS JERKS. HERE IS THIER WEB SITE http://www.omnitechsupport.com/ they will not call me live they only send a pre recorded bullshit to cover their ass I am sending my other good support team from GURU TECH. COM THAT BEAT A REFUND OUT OF NORTON FOR ME

IF I CAN GET THIS REPORTED ON CNN I WILL
Dec 12, 2014

Maste Dan

These people ripped me off totally for $200 dollars today claiming to sell me ms office 2010 for life time. They never down loaded and then only connected me to an marketing number that wanted my credit card again to pay for a gift certificate. They refused to connect me to a technician on online chat later connected me 8 hours later as soon as I put in my id and authorization saying what they owed me they disconnect. I a filing a felony theft with my bank and with the state attorney general o our sate they need to go t jails AssHoles
Dec 11, 2014

OmniTech's Response to "Omni Tech called back- posted on Dec 9, 2014"

It is unfortunate that this person was indeed scammed by someone POSING to be from OmniTech Support. Scammers are calling people posing as a technician from a leading software company (like Microsoft or MacAfee), a hardware company (like Dell or Sony), or a top-tier tech support company (like OmniTech Support is. Anyone who is reading this needs to stop and think about it. Only a scammer would ask for payment or remote access using scare tactic such as claiming that your computers had been infected by virus infections and had major software failures.

So, the call this person received was certainly not from OmniTech Support. It was a scam call. We simply don’t call people unsolicited. This is another version of a well-known scam that has intensified recently. If anyone calls you about your computer’s functioning, they are not legit. Unfortunately, this person is not alone. If anybody calls with this scam, the best course of action is to hang-up the phone. All who receive these calls should try and note the caller ID (If available) and the time of the call and report it to the Federal Trade Commission.

Key Points for EVERYONE to Remember:

1. Absolutely no one claim that a computer is infected, or a driver is out of date, unless they have direct physical or customer-granted remote access to the computer. If someone calls with this claim, people should just hang up.

2. Do not take unsolicited calls, where someone is asking for your credit card information, even if they say it’s because you are owed a credit.

3. Legitimate tech support companies do not get paid via Western Union, Green Dot, or Xoom. The scammers want their scam to go on, so they need to remain anonymous. .

We always try to meet our customers' needs and expectations. We always try to maintain our professionalism and our high standard of service, so that every customer can feel confident and secure when doing business with OmniTech Support.

Omni Tech Support - OmniTech's Response to "Omni Tech called back- posted on Dec 9, 2014"

Dec 11, 2014

OmniTech' Response to "Very Dishonest- posted on Dec 9, 2014"

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired. In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person’s brother is actually our customer in the first place. We invite this person to provide some more details like his brother’s email address and on what date he may have come in to us for help.
We are OmniTech Support, an independent global Tech Support organization which has been running successfully with pride and passion more than 12 years. We access the customer’s computer, only with the customer’s permission, using a well-known and trusted remote 3rd-party access tool called “LogMeIn”. We do not inject virus on others’ computers and we can prove it as we record every remote sessions. The small (1.2 MB) LogMeIn applet, which allows one-time remote access to diagnose and fix any issues, is a harmless one-time use applet. After a session is closed, the applet becomes unusable and can be easily deleted out of the Programs folder in a few seconds.
Since OmniTech Support is a fee-based third-party remote Tech Support company, we charge for the service which we render, we have various System Assurance Service Plans at economical prices, which can work out for everyone, the wide range of service packs include Yearly, Half-Yearly and Quarterly Service Plans. If anyone needs our service just to fix a specific issue, then that person can opt for a “One-Time Fix Plan”. A $250 charge ($249.99) is not for a single-issue fix from our company. The fact that a plan was not mentioned for that price, causes us to doubt this complaint.

We never conduct business by tricking our customers to sign up for our service plan; rather we guide them to select the best plan for the specific customer’s needs and should they wish to purchase one. We are transparent throughout the process and explain everything before the customer makes a payment and signs up with us. They sign up with us because of our beneficial service plan for which they get their initial issue fixed, a full version of Bitdefender anti-virus software (rated very good by CNet), a full version of Advanced System Optimizer (rated outstanding by CNet), 5 GB of Cloud storage and UNLIMITED tech support… all at an unmatchable price. We don’t mislead anyone to sign up.

Omni Tech Support - OmniTech' Response to "Very Dishonest- posted on Dec 9, 2014"

Dec 11, 2014

OmniTech's Response to "Re You guy's don't deserve customers- posted on Dec 4, 2014"

This complaint is without merit, is very inaccurate and is very illogical. Please understand, the calls this person was getting, were from Scammers, not from OmniTech Support. Sometimes, in order to lend credibility to their scam, they claim to be representatives of a leading tech support company, like we are. They also can sometimes spoof the caller ID function to display a legitimate company’s phone number. This is unfortunate that this person has been hoodwinked by that scammer. We do not make unsolicited outbound calls…period!

OmniTech Support is a fee-based, large and reputable online technical support organization, having thousands of satisfied customers. Some people simply do not understand the process of tech support and their complaints are witness to that. This person’s re-post explains that he is not an actual customer to begin with. Our process is very transparent and our policy & price are unmatchable by others. We always want our valuable customers to be fully delighted with the service and value they get from us. That’s why we have earned and maintained an A+ rating from the Better Business Bureau.

Omni Tech Support - OmniTech's Response to "Re You guy's don't deserve customers- posted on Dec 4, 2014"

Dec 9, 2014

Omni Tech called back

Months ago I had an issue with a pop-up. I thought I was contacting Microsoft but instead it was Omni Tech. I paid $99 to have them remove what appeared to be malware. I continued with the pop-up problem and contacted Omni Tech and was told for $199 they would fix the problem. I told them they were supposed to have already 'fixed' it and I was not willing to let them 'fix' it again for more money. After several tries, I was able to remove and resolve the problem myself and also remove Omni Tech reference from my PC. Today, I got a call from someone with an accent who claimed to be with Omni Tech. He told me he was receiving a signal from my PC and that I had malware. For $550, they would connect with me and fix my PC. He also told me that I cannot use my computer because hackers were getting all my information. I told him he was the hacker and not to call me again. But it left me with an uneasy feeling that I am being hacked.
Dec 9, 2014

Very Dishonest

Yeah they did the same thing to my brother, he is elderly a retired Vietnam Vet. just got out of the hospital a week ago after being in for over 70 days, and just wanted to reset his hotmail password. He is currently staying at my home till he gets back on his feet. He was using my computer, they mislead him, he was using my computer which he told them and their tech downloaded a program so they count take control of it. Took me a while get the program off but i finally did. I was out of the home at the time but when I got home I saw what was going on. Found out they got him to sign up for a tech support program for $250 on my computer, Now im having to check it for programs and virusis they may have put on it. I feel they took advantage of his lack of computer knowledge. I was able to talk to the so called supervisor he assured me they would refund his money which he needs very much, but so far they haven't. OMNI TECH SUPPORT ARE VERY DISHONEST PEOPLE
Dec 4, 2014

Re You guy's don't deserve customers

Five stars to me again. No I contacted you VIA google.
Dec 4, 2014

Omnitech Response :: You guy's don't deserve customers::

This person is being contacted by scammers posing as OmniTech Support. Other scammers may pose as Microsoft or MacAfee and other leading support companies. At OmniTech Support, we simply do not call current or past customers and ask them to connect to us online. We interact with the customers only if they connect to us from their end through a call or a chat. Scammers have been known to call customers and claim that the computer of the person they called is infected. Sometimes, to lend credibility to their scam, they claim to be representatives of a top-tier tech support companies like OmniTech Support is.
Because of the sheer volume of these calls, they may occasionally reach an ex-customer of ours. It’s a numbers game. Because they are calling from Skype phones, their costs are negligible and it pays off if just a few percent bite on the scam and think they have been contacted by a legitimate tech support company.

There are probably dozens of these scammers out there doing this every day - we get two or three messages like this (or more) every day complaining about being contacted about someone claiming there is a serious infection on their computer. But the key point to remember is nobody can claim that they have encountered an infection on anyone’s computer unless they have direct, physical or customer-granted remote access to it!

A legitimate remote tech support company, however, needs to use, with the customer’s permission, a remote access tool like Team Viewer or LogMeIn in order to connect with the customer’s computer to diagnose issues and fix software and/or remove malicious files. That’s the only way they can. These tools are totally transparent, however, as the customer can see every step that the technician is taking. Furthermore, everyone should understand that anyone can terminate the chat session and remote access with just one click.
So, if anyone cold-calls you and wants to install Team Viewer or LogMeIn, just hang up! Then call the company that the scammers claimed to be from to a phone number you know to be genuine. A caller who creates a sense of urgency or uses high-pressure tactics is probably a scam artist. Do not to let them into your computer!

Another key point: These scammers also do not want to leave a paper trail, so they can’t be identified when someone figures out they’ve been scammed. That’s why they do not accept credit cards and only accept Western Union, Green Dot Cards, or a MoneyPak voucher. Legitimate tech support companies accept major credit cards and, in the case of OmniTech Support, we don’t even see the credit card information, as our customers use a secure third-party payment gateway. We only see who has paid and how much they have paid.
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us or has not contacted us the same claim, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired.

Our process is very transparent and our policy & price are unmatchable by others. We always want our valuable customers to be fully delighted with the service and value they get from us. We always try to maintain our professionalism and our high standard of service, so that every customer can feel confident and secure when doing business with OmniTech Support
Dec 4, 2014

Omnitech Response :: * ::

OmniTech Support did not call this person and this person did exactly the right thing by not calling them back. If this person would like to share the number they gave, we ask him/her to contact us at Support@OmniTechSupport.com or call us, toll-free, at 1-800-966-9940.
This person was contacted by scammers posing as OmniTech Support. Other scammers may pose, for example, as Microsoft or MacAfee and other leading support companies. At OmniTech Support, we simply do not call current or past customers and ask them to connect to us online. We interact with the customers only if they connect to us from their end through a call or a chat. Scammers have been known to call customers and claim that the computer of the person they called is infected. Sometimes, to lend credibility to their scam, they claim to be representatives of a top-tier tech support companies like OmniTech Support is.
Because of the sheer volume of these calls, they may occasionally reach an ex-customer of ours. It’s a numbers game. Because they are calling from Skype phones, their costs are negligible and it pays off if just a few percent bite on the scam and think they have been contacted by a legitimate tech support company.

There are probably dozens of these scammers out there doing this every day - we get two or three messages like this (or more) every day complaining about being contacted about someone claiming there is a serious infection on their computer. But the key point to remember is nobody can claim that they have encountered an infection on anyone’s computer unless they have direct, physical or customer-granted remote access to it!

A legitimate remote tech support company, however, needs to use, with the customer’s permission, a remote access tool like Team Viewer or LogMeIn in order to connect with the customer’s computer to diagnose issues and fix software and/or remove malicious files. That’s the only way they can. These tools are totally transparent, however, as the customer can see every step that the technician is taking. Furthermore, everyone should understand that anyone can terminate the chat session and remote access with just one click.
So, if anyone cold-calls you and wants to install Team Viewer or LogMeIn, just hang up! Then call the company that the scammers claimed to be from to a phone number you know to be genuine. A caller who creates a sense of urgency or uses high-pressure tactics is probably a scam artist. Do not to let them into your computer!

Another key point: These scammers also do not want to leave a paper trail, so they can’t be identified when someone figures out they’ve been scammed. That’s why they do not accept credit cards and only accept Western Union, Green Dot Cards, or a MoneyPak voucher. Legitimate tech support companies accept major credit cards and, in the case of OmniTech Support, we don’t even see the credit card information, as our customers use a secure third-party payment gateway. We only see who has paid and how much they have paid.
In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us or has not contacted us the same claim, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired.

Our process is very transparent and our policy & price are unmatchable by others. We always want our valuable customers to be fully delighted with the service and value they get from us. We always try to maintain our professionalism and our high standard of service, so that every customer can feel confident and secure when doing business with OmniTech Support

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