Omni Tech Support

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Omni Tech Support Complaints and Reviews

Jul 29, 2014

Most horrible hacker ripoff ever - OMNITECH RESPONSE

OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details @ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.

When a customer contact us, the we identified ourselves as OMNITECH SUPPORT”. We never tell the customer that We are Microsoft or related to them. We always identify who we are. Our name is one our website and appears dozens of times in our Terms & Conditions. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. Because we are not Microsoft, we do not honor their warranties, so charging for doing work is simply not “bait & switch”

We’re an Independent Support and certified to work on Microsoft products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.

We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.

As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
Jul 29, 2014

AWFUL SCAM - OMNITECH RESPONSE

OmniTech Support would never approve of what the customer claimed in the complaint. But this is NOT the OmniTech Support that we represent. We have thousands of success stories. However, we, do not want anyone to be dissatisfied. So always, we want to make it right with our customers. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers. We kindly request to get back to us with the Order ID, like customer ID, invoice Details, Signed-up/Contacted date, name, phone# or email address. Please keep in touch with us with the above details @ support@omnitechsupport.com (please remove spaces before replying) or by calling 1-800-966-9940.

When a customer contact us, the we identified ourselves as OMNITECH SUPPORT”. We never tell the customer that We are Microsoft or related to them. We always identify who we are. Our name is one our website and appears dozens of times in our Terms & Conditions. Our technicians are trained and certified to work on Microsoft products in addition to working on other software, networking, setup, registry and virus issues. Because we are a large organization, if he did a Google search for a Microsoft-related issue, our information would appear fairly high-up on the page. Because we are not Microsoft, we do not honor their warranties, so charging for doing work is simply not “bait & switch”

We’re an Independent Support and certified to work on Microsoft products, and we’re a large support company. We are not scamming anyone or not performing any unethical practices. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level. No one can produce a false screen of spyware. We ran a PC Health checkup and it displayed some system registry errors, which cannot be changed or modified by anyone through remote access. As it is a trusted 3rd party diagnostic tool, no one can produce a bogus result with it.

We are a BBB Accredited business since 07/11/2006. If a business has been accredited by the BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good-faith effort to resolve any consumer complaints. That we always do.

As always, we are here to assist people who need the help of our experienced technicians in solving their software related-issues at a very reasonable cost. Each week, we earn hundreds and hundreds of complements from our satisfied customers. We want our customers to be 100% satisfied when they have any legitimate issue and that’s why we have earned and maintained an A+ rating from the Better Business Bureau.
Jul 29, 2014

DO NOT USE! - RESPONSE FROM OMNITECH

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or is a competitor trying to cast doubt on us. We invite this person to provide some actual details like, date of supposedly contacting us, the customer ID he/she was given, or his/her email address, so that we can investigate further into this particular case and resolve it, if it is real. On this alleged situation we are unable to comment on anything.

We, OmniTech Support, are a fee-based solution to our customer’s needs and therefore there is a service-charge for any issue resolution, not related to any of our previous work.

We record every keystroke of every chat and every step taken, so we can confidently prove that we did not scam anyone or not performing any unethical practices.

Generally, we take the customers confirmation before we charge the payment & we will send payment receipt for all transactions that customer made to us. We use one of the most trusted, secure & reputed third-party payment gateways (USAePay), so we never even see a customer’s credit card or any account information. In the same manner, we issue any refunds through the secured payment portal.

We, at OmniTech Support have thousands of customers who are in long time relationship with us and they are happy with our reliable support. We have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.
Jul 24, 2014

DO NOT USE!

The most horrible experience I've had with computer help ever! Not only were they extremely pushy but they called me until midnight. When I finally answered the phone the man was once again trying to convince me to buy their help. When I explained that I didn't need their help I found someone that I trusted to do what I need he asked me if I wanted to reverse the charges. Charges that I never agreed to paying. I was told that a discover card was charged an amount of 129.00. I don't own a discover card. I asked for the card information to check my records and he wouldn't give me anything. I would NEVER recommend this company to anyone and I plan on calling the Better Business Bureau. These people should not be trusted. I was asking for help from an apparent hacker on an account of mine and I feel like they were trying to scam me. They also told me that to get any information with the account ending in the numbers they gave me I had to log back on and fill out a form with all my information to get the credit back, credit that I didn't approve of in the first place. Once again stay away from these people. If you need help with computer problems go to Geek Squad or someone with a person face to face.
Jul 2, 2014

Most horrible hacker ripoff ever

They made my computer crash and took over my email, sending junk spam advertisements to people from my email. Someone please shut these awful asshole piece of shit hackers down. They are ruining peoples lives.
Jul 1, 2014

Cindy 503

I am impressed with the service, very impressed, indeed. I just recently signed up for this service, and my computer was going nuts on me and there were bugs everywhere, and it was constantly cutting off on me. I thought it was because its slightly old and I had bought it used, but hey, your technicians helped to put it back to working condition and it works much better, actually I was able to watch a movie, more than one and I live alone and its sometimes very lonely and I study and try to keep active in my home, because I am slightly disabled and I am leery at times, about new products out in the market, especially with what I have been through, but your company and the product of great technician customer service,is in itself an advantage to many who work at home and need to be in the home, more often, for whatever reasons. Its also a great product for those who own businesses who have to work with computers, (as many and all do today.) it keeps the overheard down, because you are a phone call away and all the technical data equipment is in your office so there is no need to draw a picture of how that can affect a company in terms of saving and growth for a company. The relationship you have with all your clients I am sure its the same one developed with me, genuinely trustworthy. It would have to be in order for your company to be successful and with that success rate of course we would have to take into consideration the people who helped make that rate sore, people like Cindy 503. Personality is divine and it comes through while chatting online and discussing what the problem is. the very same can be said about all the customer service technicians that helped me, with my problem. to me it was a major predicament and it was handled so fast by your technicians. thank you! and you fixed my computer too! I am honored to give an excellent recommendation for Cindy 503 and for any of your technical customer service representatives. they deserve it and more! thank you again for your company!
Jun 30, 2014

patricia woods 508

Omnitech assisted in deleting my automatic daily backup. That was something I did not need. The technician was very prompt and courteous. Thank you so much
Jun 30, 2014

tracey gonzales

I was very pleased with Joe and the work he did for me. He did and excellent job. Thank you Joe
Jun 30, 2014

darlene cayo 408

they do a good job of repairing my computer. and are friendly about it. answer all my question also.
Jun 30, 2014

robert grams 408

My problem was resolved immediately by Joe. Thank you
Jun 30, 2014

colleen bowden 55

I am not computer savvy and the techs are very patient and good teachers
Jun 30, 2014

edgar daigle 55

they do a good job of repairing my computer. and are friendly about it. answer all my question also.
Jun 30, 2014

karla sanders 55

I'm very happy with the product which has kept my machine free of malware & other nasty stuff, so I renewed it today
Jun 30, 2014

patricia woods

Omnitech assisted in deleting my automatic daily backup. That was something I did not need. The technician was very prompt and courteous. Thank you so much
Jun 30, 2014

joan smith 55

omnitech has fix my computer from hackers getting in
Jun 30, 2014

Gene Hecksel 55

Everything was excellent. I am very happy with the service.
Jun 30, 2014

omnitech annette rape 55

I am pleased with omnitech services.
Jun 29, 2014

AWFUL SCAM

These people tried really hard to rip me off today. When I declined their pushy sales tactics they abruptly ended the session and soon my computer crashed. My computer was practically new. They ran some adware program to show me a bunch of fake issues with my software to put pressure on me then threw a whopper of a money figure at me ($349.99)to fix the so-called thousands of nonexistant problems and when I said no, they pursued my financial information very aggressively, even to the point of asking for friends and relatives´ banking and income info! They kept warning me that if I delayed in payment that my computer would crash. When I told them I knew what was actually wrong with my computer they quickly hung up on the support session and soon after that, my computer crashed. I believe they did this.

Also I believe they have posted many fictitious positive reports and repeat spam posts on this page in order to cover up and shove to the bottom factual complaints which because of this, you have to scroll down quite a bit to see. Please scroll to the lower part of this page to see them.
Jun 28, 2014

Good

I used Omni Tech Support and it was great help. Thank you very much for your help and support.
Reb18
Jun 28, 2014

omnitech frank 555

Joe,
Thank you so much for your expertise in helping me with the issue on my computer. By going with Mazilla , it has made it a lot easier to manage my e-mails.

The problems I had with the other Techs could have been handled a lot easier if they would have mentioned to get rid of Outlook and just deal with Mazilla.

You brought that to my attention, therefore making me realize that it was better to get rid of Outlook all together.

Thanks again for you help.

Frank Thomas
Jun 28, 2014

omnitech frank thom 55

http://www.scamgroup.com/155/omni-tech-support
Jun 27, 2014

omnitech supoort rick b

It is my opinion that you went a step further than the others who I tried to deal with at Omnitech. First and foremost was the fact that we could communicate; I could understand you and that meant a lot to me. The fact that you were always responsive to my calls and emails, helped. When you took the time to assist me in the shipment of the pc to you and then to promptly service it, was indeed appreciated. Because you made the effort to call and say that you would hold the return shipment until we were back home, from a two week trip, to receive it says a lot about your concern to do the proper thing. The people at Omnitech are fortunate to have you in their employ.
I have been able to get the laptop back on line and working to her satisfaction as a result of your efforts.
Thank you again for your help. 508
Jun 27, 2014

Problem was fixed after a long while.

The tech support representatives I dealt with were courteous. I was a bit surprised at the length of time taken to resolve my computer problem. Maybe they are trained to take their time to compensate for the high fees charged.
Jun 26, 2014

Good

I received help when I asked for it. The tech was very polite and understanding. After getting help with my issues everything was great and has been ever since. Thank you again for your help and support.
Reb18
Jun 25, 2014

Never a complaint !!

I have been with Omni Tech Support for a year and never one problem! The Techs have always been polite and fixed any problem I was having with my PC. I found them online by chance while traveling and needing immediate help to restore my PC. I can't believe there have been so many negative things out there, but I am sure my contacts are a REAL and competent service team. Good luck to you all.
Jun 24, 2014

Cindy 503

Cindy took awhile to fix my problem but she did fix it. She was polite to me even though I was a little rude to her .

Hershel Houk
Jun 18, 2014

OmniTech Support

We would like to make one thing clear. We at OmniTech Support, do not call anyone outbound, unless they are already an existing customer and we are trying to reconnect to their computer to perform scheduled maintenance, or they are an existing customer that has a plan that is expiring, which we call once, or twice if they do not answer. That is it. In fact, to protect our customers from scams, we send an email out to our customers saying that we will never contact them saying that there is something wrong with their computer and if someone does then you can know that they are scammers. We are a large online support & global organization and we are managing our business from all over the world and we are headquartered in Los Angeles. We have offices and technicians in The Philippines, India & the USA.

Even a minute’s access to websites can bring many malwares and polymorphic virus in the system. One should not ignore or take it lightly a polymorphic virus threat. The best of the best Anti-viruses software cannot even detect them most of the time. Sometimes, these viruses are designed to run only 10% of the time, meaning that if an anti-virus scan were run during the 90% of the time it was off, it would not get detected. These virus have to be physically removed and on an older computer, like hers, there are often many to remove.

On our chats, on our remote access tool, on our payment pages it all says very prominently, who we are. We have a disclaimer that clearly says that we are an independent tech support company and that we are not affiliated with Microsoft. We have every single customer sign a terms and conditions document, that again clearly states who we are, and again has the disclaimer. We send an invoice to every single customer from Omnitech Support in large bold font. We send a payment receipt, again from “Omnitech Support”

If the customer asked to cancel the service and asked us not to charge him/her, then he/she will not be charged if the issue was not fixed by us. Anyway, the customer’s account details are not recorded by us, nor do we ever have access to them, as all payments are handled by third party payment gateway (USAepay). This person certainly misunderstood our process.

We are a fee-based solution to our customer’s needs and it is clearly mentioned on our website. We offer annual and half-yearly system assurance plans, which offer great value including unlimited tech support, a full version of Advanced System Optimizer, a full version of an anti-virus software and 5 GB of cloud storage. If a customer doesn’t want a subscription plan, they can elect to purchase a one-time fix or single-issue support, which are very affordably priced. However, one-time fix price always depends on the complexity of the issue, as the necessary time to fix different issues can vary widely. We use a trusted and well-known 3rd party software tool to scan the customers computers, as often the root cause of an issue may be because of some malicious files. We cannot make up the results of these scans. They are what they are.

We do not force anyone to sign up for our services. If the customer’s issue was not fixed then he would have got his money back instantly as per our Terms & Conditions. We provide quality, affordable technical support, and always try to provide the best services to our customers. we are here to assist people who need our Microsoft certified technician’s help regarding their any software related-issues at economical cost. We have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.

We’re a large, Independent support company and certified to work on any software-related issues. We are not scamming anyone or not performing any unethical practices.

We never leave our customer's queries or help unanswered. If, in any case, the remote session is disconnected due to certain unavoidable circumstances, we always have a good track of following up with the customer to get reconnected. Moreover, customers also can get back to us through our Toll Free number or the 'Help icon' that was installed, with the customer’s permission, on the computer.

As being a reputed Online Technical Support, we never initiate any remote access without the prior permission from the customer which is far from fixing the issue. To establish a remote session, a PIN has to be entered by the customers from theirs end after we provide it. Without the remote access, we cannot assist or fix the customer’s issues.

This supposed ex-employee is off-base on all his comments. This might be an employee who was terminated (if a technician does not meet our exacting quality standards, he/she doesn’t stay), or it could be an entirely bogus claim. However, because of his struggles with grammar, we doubt he was ever hired by us. Our pay is related to the quality of an agent’s work, so agents some make more than the others.

It will be very helpful if the complainant also provide us the details of being our customer like customer ID, invoice#, Signed-up/Contacted date, name, phone# or email address. We look forward to hearing from Mr. Roy M. Please keep in touch with us with the above details @ support@omnitechsupport.com or 1-800-966-9940. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers.
Jun 18, 2014

OmniTech Support

We do not force anyone to sign up for our services. If the customer’s issue was not fixed then he would have got his money back instantly as per our Terms & Conditions. We provide quality, affordable technical support, and always try to provide the best services to our customers. We are here to assist people who need our Microsoft certified technician’s help regarding their any software related-issues at economical cost. We have earned and maintained an A Plus rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.
We’re a large, Independent support company and certified to work on any software-related issues. We are not scamming anyone or not performing any unethical practices.

We never leave our customer's queries or help unanswered. If, in any case, the remote session is disconnected due to certain unavoidable circumstances, we always have a good track of following up with the customer to get reconnected. Moreover, customers also can get back to us through our Toll Free number or the ‘Help icon’ that was installed, with the customer’s permission, on the computer.

As being a reputed Online Technical Support, we never initiate any remote access without the prior permission from the customer which is far from fixing the issue. To establish a remote session, a PIN has to be entered by the customers from theirs end after we provide it. Without the remote access, we cannot assist or fix the customer’s issues.
This supposed ex-employee is off-base on all his comments. This might be an employee who was terminated (if a technician does not meet our exacting quality standards, he or she doesn’t stay), or it could be an entirely bogus claim. However, because of his struggles with grammar, we doubt he was ever hired by us. Our pay is related to the quality of an agent’s work, so agents some make more than the others.

It will be very helpful if the complainant also provide us the details of being our customer like customer ID, invoice#, Signed-up or contacted date, name, phone# or email address. We look forward to hearing from Mr. Roy M. Please keep in touch with us with the above details at support@omnitechsupport.com or 1-800-966-9940. Our top executives are committed to getting to the bottom of these issues that our customers are making claims about. So, that we can fix them internally and can assure that they do not happen again to our customers.
Jun 18, 2014

Test

Test
Jun 18, 2014

OmniTech Support

We would like to make one thing clear. We at OmniTech Support, do not call anyone outbound, unless they are already an existing customer and we are trying to reconnect to their computer to perform scheduled maintenance, or they are an existing customer that has a plan that is expiring, which we call once, or twice if they do not answer. That is it. In fact, to protect our customers from scams, we send an email out to our customers saying that we will never contact them saying that there is something wrong with their computer and if someone does then you can know that they are scammers. We are a large online support & global organization and we are managing our business from all over the world and we are headquartered in Los Angeles. We have offices and technicians in The Philippines, India & the USA.

Even a minute’s access to websites can bring many malwares and polymorphic virus in the system. One should not ignore or take it lightly a polymorphic virus threat. The best of the best Anti-viruses software cannot even detect them most of the time. Sometimes, these viruses are designed to run only 10% of the time, meaning that if an anti-virus scan were run during the 90% of the time it was off, it would not get detected. These virus have to be physically removed and on an older computer, like hers, there are often many to remove.

On our chats, on our remote access tool, on our payment pages it all says very prominently, who we are. We have a disclaimer that clearly says that we are an independent tech support company and that we are not affiliated with Microsoft. We have every single customer sign a terms and conditions document, that again clearly states who we are, and again has the disclaimer. We send an invoice to every single customer from Omnitech Support in large bold font. We send a payment receipt, again from “Omnitech Support”

If the customer asked to cancel the service and asked us not to charge him/her, then he/she will not be charged if the issue was not fixed by us. Anyway, the customer’s account details are not recorded by us, nor do we ever have access to them, as all payments are handled by third party payment gateway (USAepay). This person certainly misunderstood our process.

We are a fee-based solution to our customer’s needs and it is clearly mentioned on our website. We offer annual and half-yearly system assurance plans, which offer great value including unlimited tech support, a full version of Advanced System Optimizer, a full version of an anti-virus software and 5 GB of cloud storage. If a customer doesn’t want a subscription plan, they can elect to purchase a one-time fix or single-issue support, which are very affordable priced. However, one-time fix price always depends on the complexity of the issue, as the necessary time to fix different issues can vary widely. We use a trusted and well-known 3rd party software tool to scan the customer’s computers, as often the root cause of an issue may be because of some malicious files. We cannot make up the results of these scans. They are what they are.

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