I called about helping me install Office on my new laptop, after connecting remotely the tech said she could see some system issues and was correcting them, the lap top is 2 days old and there wre no issues, then she said I told her I didnt want any other help but to install Office. She said I have already begun the fixes and said I owed $199, I told her to stop and I was not going to pay for something I didnt agree to. She said but you did agree when you said to help you!! WHAT A SCAM
Jul 10, 2013
the most horrible place where to work!!!
I used to work for Omni Tech Support company and I will never recommend it to anyone!!!
This is the worst place to work because these people treat their employees like a junk! My first complaint is about the salary which was twice less than it was promised. They just cut it without a reason and each time after I asked them about promised salary they gave me another promise which was never complete. Second complaint is about the attitude - team is not friendly at all and the best example of harassing attitude are managers who allow people to speak with each other like with enemies. Third complaint is about the working process. As a tech support I was FORCED to scam people out of money giving them false advices.
Consumer, be careful!!! This must be avoided!
Jul 9, 2013
Ruined my computer and charged me $249.99
They charged me $249.99 to fix a issue with my computer and then told me that I need to clean up and up-grade my computer which will make my computer last for life-time. They took 13 hours and still couldn't fix it that day, because next day, my computer was worse than ever. When I called back, they told me I need to pay more money...
Jul 5, 2013
Hidden fees and charges in contract
I don’t know what to start from. Omni Tech Support provides the most terrible service I have ever got in my life. Having troubles with my computer I searched for a company that can help me and their name popped up. I called them and talked with a friendly woman who told me that they provide their services for free for the first time and then if I want I can subscribe and get softwares and assistance for free. I said that I need assistance only right now and later if I need something from them I will call again and subscribe. She answered ok and then helped me to solve the problem without any further questions.
After about 2 weeks, I was reviewing my credit card balance and found unauthorized charge from Omni Tech Support . Thinking that this should be a mistake, I called and explained my situation. What a surprize it was when they told that their subscription is actually automatic and once you use their free service you should pay $400 per year. I said that I didn’t know the conditions and I would like to get a refund. I even offered them to pay for the free assistance I have got, but they refused.
When I finally came to conclusion that I can forget about the money I spent on subscription, I wanted to cancel it. And shock again! They told that cancellation costs $25! This company is extorting money from honest people! Why aren’t they closed and arrested so far?
Phone: (800) 966-9940
Jul 2, 2013
It’s absolutely ridiculous that Omni Tech Support call centre harass customers on Sundays. I got a call and told by the lady that she is busy and instructed me to call her on Monday as it is Sunday and definitely not a day for work. She then started harassing me and continued phoning 10 times and started screaming at me about my account. This is pathetic and totally unacceptable to treat a client like this. Someone as rude should not be allowed to contact customers.
From now – please stop calling me on my phone. I will only accept communication from you in written form. Your staff really needs to learn telephone etiquette and proper communication skills. While some people don’t mind them as they may offer something of interest, others find these calls annoying and consider them as intrusion.
I found on the internet an advice about how to stop receiving these calls. I have already tried to contact my phone company and ask them to block the number and also wrote a complaint to Omni Tech Support manager. Let’s see what they will do next because I am afraid they can start robocalls and then I will only have the opportunity to change my phone number.