Omni Tech Support

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Omni Tech Support Complaints and Reviews

Nov 26, 2014

You guy's don't deserve customers

Someone calling up to see what is wrong with their email then telling them their computer is severely infected with a scare tactic then in the middle of the process try and sell them a package for 350.00. That was BS, I should have taken it to Geek Squad or Office Depot. I'd rather be as dirty as you and keep writing these reviews. You screwed with the wrong person that's all. People will get screwed, read this and write their own scam report. Hey I gave myself 5 stars, I deserve it.
Nov 26, 2014

Omnitech Response to :: omnitech = terrible company::

This is pure nonsense. In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We are not scamming anyone. We invite this person to provide some more details like his/her email address and on what date he/she came allegedly in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was, if any existed. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved… again, if this is a real customer. To get a refund, just the customer merely needs to send us an email at support@omnitechsupport.com or to call us at our Toll free number, 1-800-966-9940. We are here to help you and would be happy to settle any genuine issue.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.
Nov 26, 2014

Omnitech Response to :: Can't believe this place... no much else i can say::

We would like to request the complainant to elaborate the purpose of this complaint as we do not see any concern or dissatisfaction in his/her complaint. We would be very grateful if the complainant can detail us on his/her concern and we will surely work out on those points and try to make it better, if they are legitimate.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. To get a refund, just the customer needs to send an email at support@omnitechsupport.com or to call us at our Toll free number, 1-800-966-9940. We are here to help you and would be happy to settle the issue.
Nov 22, 2014

Shame om you

Hey I wouldn't admit to it either, could you even imagine the liability and having to give back the money and maybe a federal agency investigation. Of course you're going to defend yourself. It's like fixing a non existing problem in a car, where's the proof. I only wanted my email problem fixed. I'm not going to argue about something when you won't take responsibility. You got your money, be happy.
Nov 21, 2014

Omnitech Response to :: Shame om you::

We will never remove or alter any program from the customer’s computer without prior authorization from the customer. There’s no need to touch data. We don’t use scare tactics. With customer-granted remote access, we often run a respected third-party diagnostic tool, the results of which cannot be manipulated. We convey the results to the customer.
We will remove or alter a program or a malicious file if and only when such things can cause threat to the system and that is also only with the permission from the customer. Also, at no time in fixing software-related issues are any data or files accessed or removed. We record every keystroke we do for training purposes and quality-assurance, so we can say with assurance that we did not destroy any data.

We are transparent throughout the process and explain everything before the customer makes a payment and signs up with us. They sign up with us because of our beneficial service plan for which they get their initial issue fixed, a full version of Bitdefender anti-virus software (rated very good by CNet), a full version of Advanced System Optimizer (rated outstanding by CNet), 5 GB of Cloud storage and UNLIMITED tech support… all at an unmatchable price. We don’t force anyone to sign up.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually, if anything, transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. To get a refund, just the customer needs to send us an email at support@omnitechsupport.com or to call us at our Toll-free number, 1-800-966-9940. We are here to help you and would be happy to settle any issue.
Nov 20, 2014

Omnitech Response to :: DO NOT GIVE OMNITECH REMOTE ACCESS::

We cannot understand how someone would think they were chatting with their ISP, when/if they were chatting with us. We are OmniTech Support, an independent global Tech Support organization which has been running successfully with pride and passion more than 12 years. On our chats, on our remote access tool, on our payment pages it all says very prominently, who we are. We have a disclaimer that clearly says that we are an independent tech support company and that we are not affiliated with Microsoft. We have every single customer sign a terms and conditions document, that again clearly states who we are, and again has the disclaimer. We send an invoice to every single customer, and it is from Omnitech Support in large bold font. We send a payment receipt, again from “Omnitech Support”.

Sometimes, remote access cannot be initiated in Normal mode due to conflict in software (mostly with malicious software present on the customer’s computer), so we initiate remote in safe mode which can be bring back to Normal mode once technician finishes his job. In this case it might be that the session was disconnected in between so our technician could not change it to normal mode. It can be changed back to Normal mode once restart the system.

We are transparent throughout the process and explain everything before the customer makes a payment and signs up with us. They sign up with us because of our beneficial service plan which includes UNLIMITED tech support all at an unmatchable price. We don’t force anyone to sign up.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. To get a refund, just the customer needs to send an email at support@omnitechsupport.com or to call us at our Toll free number, 1-800-966-9940. We are here to help you and would be happy to settle the issue.
Nov 20, 2014

BEWARE !!! False Rating

Check the reviews ... Every time Omni Tech responds to a complaint they give themselves a 5 star rating, remove those fake ratings and they amend up with a 1 -2 star rating.
Nov 18, 2014

Omnitech Response to :: Scam?::

We do not simply call our customers and ask them to connect to us. We interact with the customers only if they connect to us from their end through call or chat. Scammers have been known to call customers and claim that the computer of the person they called is infected. Because of the sheer volume of these calls, they may reach an ex-customer of ours. This is a well-known scam that has intensified recently. Sometimes, to lend credibility to their scam, they claim to be representatives of a top-tier tech support companies like OmniTech Support is.

The simple fact is that NO ONE can diagnose that a computer is infected over the phone. Someone needs to have direct physical or customer-granted remote access to do so!
Also, everyone should note that legitimate tech support companies do not require payment by “MoneyPak” Voucher or by Western Union. Scammers use these methods, because they leave no paper trail to find them. They can’t accept credit cards because they could be identified and because the credit card companies would dump them anyway, because of too many people asking for refunds (chargebacks). These scammers also use the same ploy that their victim has overpaid and that a payment for the lesser amount should be sent and then they’d return the higher amount.

When we accept payment from a new customer, we don’t even see their credit card information, as our customers pay through a trusted, secured, third-party payment gateway. All we see is who paid and how much.

There are probably hundreds of such scammers out there doing this every day - we get two or three messages like this (or more) every day asking about it. The lucky ones who recognized the scam, so as not to be trapped into it and risk ending up with identify theft, infections, hacking of their computer, or being convinced to buy software or services they either don't need or that don't really exist at all.

Unfortunately, those who fall for these scammers’ tricks, have probably lost their money. You'd be surprised by how many contact us AFTER they realized they'd been tricked asking us what to do. Do not waste time talking to these people, do not give them any personal information whatsoever, do not be tricked by what they may get you to see on the computer - in fact, don't do anything they suggest on your computer or even visit websites they recommend, and most importantly don't give them access to your computer.

A legitimate remote tech support company, however, needs to use, with the customer’s permission, a remote access tool like Team Viewer or LogMeIn in order to connect with the customer’s computer to diagnose issues and fix software and/or remove malicious files. That’s the only way they can. These tools are totally transparent, however, as the customer can see every step that the technician is taking. And the customer can terminate the chat session with one click. So, if anyone cold-calls you and wants to install Team Viewer or LogMeIn, just hang up. And call the company yourself on a phone number you know to be genuine. A caller who creates a sense of urgency or uses high-pressure tactics is probably a scam artist. Do not to let them into your computer

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.

In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place, or a competitor who cannot match our quality and pricing who is trying to malign us. We invite this person to provide some more details like his/her email address and on what date he/she came in to us for help. If the customer can re-contact us, then we can research his/her concern. In that way, we can fill him/her in on what the issue was. If his/her issue has not been resolved, we would be happy to continue work on the issue until it is resolved and to provide a full refund if it cannot be resolved. To get a refund, just the customer needs to send an email at support@omnitechsupport.com or to call us at 'Toll free number' 1-800-966-9940. We are here to help you and would be happy to settle the issue.
Nov 17, 2014

omnitech = terrible company

DO not use omnitech or any of their services!

They are a total scam.
Nov 17, 2014

Nonsense

Can't believe this place... no much else i can say
Nov 15, 2014

Shame om you

My computer didn't need to get fixed, I only wanted to get my email working so I could send a video email to a realtor. I worried all night if they stole information off of my computer. that is why I'm writing this at @ 2:30 in the morning. They used a scare tactic saying my computer was going to crash if I didn't let them fix it. five and a half hours and my initial problem wasn't fixed. They said I needed to call Comcast, No @#%% Sheila.
Nov 13, 2014

Omnitech Response to :: Scam Group::

We have no control over hat ScamGroup posts. To our knowledge they post anything that is not vulgar. If this person has a problem with our service, he should contact us at support@omnitechsupport.com and provide us with details of his complaint.
Nov 13, 2014

Omnitech Response to :: Unknown Omni Tech Number won't stop calling::

We do not simply call our customers and ask them to connect to us. We interact with the customers only if they connect to us from their end through call or chat. Scammers have been known to call customers and claim that the computer of the person they called is infected. Because of the sheer volume of these calls, they may reach an ex-customer of ours. This is a well-known scam that has intensified recently. Sometimes, to lend credibility to their scam, they claim to be representatives of a top-tier tech support companies like OmniTech Support is.

There are probably thousands of such companies out there doing this every day - we get two or three messages like this (or more) every day asking about it. You are the lucky ones who recognized the scam, enough not to be trapped into it and end up with identify theft, infections, hacking of your computer, convincing you to buy software or services you either don't need or that don't really exist at all, and all sorts of nefarious tricks. You'd be surprised by how many contact us AFTER they realized they'd been tricked asking us what to do. Do not waste time talking to these people, do not give them any personal information whatsoever, do not be tricked by what they may get you to see on the computer - in fact, don't do anything they suggest on your computer or even visit websites they recommend, and most importantly don't give them access to your computer.

A legitimate remote tech support company, however, needs to use, with the customer’s permission, a remote access tool like Team Viewer or LogMeIn in order to connect with the customer’s computer to diagnose issues and fix software and/or remove malicious files. That’s the only way they can. These tools are totally transparent, however, as the customer can see every step that the technician is taking. And the customer can terminate the chat session with one click. So, if anyone cold-calls you and wants to install Team Viewer or LogMeIn, just hang up. And call the company yourself on a phone number you know to be genuine. A caller who creates a sense of urgency or uses high-pressure tactics is probably a scam artist. Do not to let them into your

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually transpired. Suffice it to say, we provide quality, affordable technical support, and always try to provide the best services to our customers. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night. That’s why we have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time.
Nov 8, 2014

DO NOT GIVE OMNITECH REMOTE ACCESS

I mistakenly thought this was my ISP and allowed them remote access to my computer--all I wanted to do was get MS outlook configured. They ran a scan and as soon as I realized they were not my ISP I asked the tech to immediately leave the computer exactly as she found it. Unfortunately she had done something to my computer so it would only start in safe mode. I called back twice and was told to turn off my computer for 10 minutes and the problem would be fixed but it didn't work. I called a 4th time, and the rep assured me he would fix the problem and ran another scan telling me I had over 1000 polymorphic infections which would corrupt my files and emails unless I paid him $240 dollars to fix it. The whole process took about 4 hours because I had to do it all with online chat and the reps were slow. I called back and spoke to a supervisor and threatened to report him to the BBB and FTC. He told me how to fix it in less than a minute, without admitting guilt of course. These people are absolutely corrupt and evil. Never allow them remote access to your computer,
Nov 6, 2014

Omnitech Response to :: Problem with Mac and Outlook::

These allegations are posted anonymously, so, we are not in a position to offer any comments as to what actually, if anything, transpired. We invite this person to provide some more details like, date of supposedly contacting us, the customer ID he/she was given, so that we can investigate further into this particular case.
As per the complaint; if the issue was not fixed even after 6 different technicians (which doesn’t happen here) working on this person’s computer, then the issue was indeed complex OR the customer might not have the essential information (like a key code) to fix the issue. A promised call-back is always done by our supervisor trying to make an active communication with the customers to address their issues immediately. But sometimes, our supervisors are busy helping other customers and the promised call back may be delayed for few minutes. In other case, if we have an incorrect phone number (that is given by you), then we cannot reach you. That’s why we always request our customers to provide a correct phone number plus a convenient time to call them, so that we can address their issues effectively. Also at no time in fixing software-related issues are any data or files accessed or removed. We record every keystroke we do for training purposes and quality-assurance, so we can say with assurance that we did not destroy any data.

We also do not offer cloud storage at the absurdly-high price of $940! Instead, we provide cost-effective support to thousands of satisfied customers every day and swiftly address any problems or misunderstandings a customer might have. Our $249.99 subscription plan is more than a “maintenance” plan; it includes full versions of Bit-Defender anti-virus and Advanced System Optimizer, plus UNLIMITED tech support and 5GB of cloud storage …more than enough for a small business. As always, we are here to assist people who truly need our experienced technician’s help regarding their any software related-issues at any time, day or night.
Nov 6, 2014

Omnitech Response to :: No.1 Fraud Company::

This supposed employee is off-base on all his comments. This might be an ex-employee, or it could be an entirely bogus claim. Because of his poor syntax, it is extremely doubtful that this person ever worked for us. We do not scam anyone. Also, no one can say that there are “threats” on a person’s computer unless they have direct, physical or customer-granted remote access to it. Someone who worked for us would understand that basic principle.

We, at OmniTech Support have thousands of customers who are in long time relationship with us and they are happy with our reliable support. We have earned and maintained an A+ rating from the Better Business Bureau, which tells about our success story and trustworthy service at any point of time. We are a large online support organization and we are managing our business from all over the world and we are headquartered in Los Angeles, not the Philippines. We have offices and technicians in The Philippines, India AND the USA. We are a global company. If this were a real employee, he would know that OmniTech Support is headquartered in Los Angeles, not in Philippines and is not owned by Cubed Solutions.

OmniTech Support is an incredibly friendly and positive place to work, which also means “high commitment and motivation from the team”. Also, great support is provided, training offered and we provide the opportunity to have career progress for our employees. We haven’t heard any complaints from our employees that our organization is difficult to work in.
Nov 6, 2014

Omnitech Response to :: OMNI Tech Support has poor security ::

Our data is secure and encrypted. Scammers are calling people posing as a technician from a leading software company (like Microsoft or MacAfee), a hardware company (like Dell or Sony), or a top-tier tech support company like OmniTech Support is. It’s a numbers game for them. In this instance, they are just guessing you are an actual OmniTech Support customer. Even if they are right only 5% of the time, it pays out for them, as their calls are typically cost-free Skype calls. No one can diagnose that there is something specifically wrong with your computer unless they have direct physical or customer-granted remote access to it.

OmniTech Support is doing everything we can to find out who is responsible for these scam calls. Unfortunately, these scams are probably not the result of a single person or organization. They appear to be coming from either India, China or Russia. Who receive these calls should try and note the caller ID (If available) and the time of the call and report it to the Federal Trade Commission. We are investigating this scam, as are industry leaders like Microsoft. Our process is much secured and OmniTech Support is a trustworthy company that always tries to meet our customers’ needs and we seek to resolve any issue or confusion quickly.
Nov 6, 2014

Scam?

I believe I was scammed by someone claiming to be OMNITECH. kept calling me and telling me I had been hacked. He knew my customer number from Omni Tech, which lulled me into a sense of security. I ended up paying $500 through a MoneyPak voucher for a lifetime Network Security program. I was told he would call back today with more details but so far no call so I believe they took the money and ran. They were from India, with accents that were hard to understand. What do I do now?
Nov 6, 2014

Omnitech Response to :: OMNI TECH IS A SCAM and FRAUDS::

This is a bogus post from someone purporting to know how we perform our tasks. Firstly, no one in our present or past employ would have grammar as terrible as this person’s. We, at OmniTech Support are a large online support organization and we are managing our business from all over the world and we are headquartered in Los Angeles. We have offices and technicians in The Philippines, India and the USA. We are a global company. We are a fee-based solution to our customer’s needs and it is clearly mentioned on our website. We offer annual and half-yearly System Assurance plans, which offer great value including unlimited tech support. If a customer doesn’t want a subscription plan, they can elect to purchase, one-time fix or single-issue support, which are very affordably priced. However, one-time fix price always depends on the complexity of the issue, as the necessary time to fix different issues can vary widely. Due to occasional seasonal discounts, the 12 months service plan charges may vary.

We simply don’t offer a 12 months service plan at $800 to $1500. If this was a real employee, he would know that. ASO (advance system optimizer) is a trusted 3rd party software that tunes computers. We don’t have control to alter any function of it. Advanced System Optimizer is an optimization suite to enhance the output and speed of your PC. It includes the most comprehensive set of utilities which will keep your PC running smooth, clean and error free. No one has ever complained of ASO planting virus on anyone’s computer.

We are not scam and do not engage in any unethical practices, as we provide cost-effective support to thousands of satisfied customers every day and swiftly address any problems or misunderstandings a customer might have. That's why we have earned and maintained an A+ rating from the Better Business Bureau. This smells like a competitor.
Nov 6, 2014

Omnitech Response to :: keep away from omni tech::

Ms.Kathi Whitmer contacted us to install and purchase windows 8.1 operating system and to fix an email issue. Her Yahoo mail issue was not fixed because she couldn’t provide us with the reset code that she would receive in her phone from Yahoo. So, we couldn’t fix both issues. She didn’t have an admin right which was required to fix the issue. However, we tried our best in fixing her issue, only one.
Because the issue we resolved was complex and took time to complete, she phoned inbound and asked for refund. We explained how the issue was complex and she agreed to let us continue. Afterwards she confirmed that her laptop was working fine.

Then she wanted to fix the issue with her email on the desktop. We informed the customer to contact Yahoo to reset password, as it was not possible to fix it from our end and she agreed. Then we performed optimization on her computer and closed the session. Next day, we called her to check if everything is working fine but it reached voice mail. Later, our corporate office called her twice but it reached her voice mail box both time. We sent emails too requesting her to get back to us with the Yahoo reset.

On Sept 10, 2014 we received a dispute notification from her bank. She called us and informed that she made a BBB complaint against us and also a police report, which is very confusing. She also demanded $200 more because of the time taken and because she claimed that our technicians messed up her computer. We record every keystroke, so after investigating, we found that was not the case. Nothing was done by us to harm her computer. We promised to get back to her. Later we decided to refund her full amount and refunded it on Oct 08, 2014 and she agreed to the terms of the refund. Below are the transaction details;

Transaction Approved.
Transaction ID: 2435869284

We are sorry for any inconvenience Ms. Whitmer feels happened. Regretfully, she didn’t get the proper information from Yahoo to give to us to fix the Yahoo issue. When she asked us to cancel the services, we canceled the Windows 8.1 operation system purchase. Now we refunded her entire amount. Furthermore, had she let us fix her issue, she would not have needed to use an outside service. Per the terms of agreement she signed, she may not be refunded any more than she paid. We did not cause anything negative on her computer. We consider this case as closed.
Nov 6, 2014

Omnitech Response to :: Scammed and computer locked up::

That was a scammer pretending to be from Omnitech Support. We, OmniTech Support do not call our customers asking for remote control to run a diagnostic check. Only a scammer would do that. This is unfortunate that this customer has been contacted by the scammers. Unfortunately, he is not alone. If anybody calls with this scam, or a scam saying that your computer is infected, the best course of action is to hang-up the phone, or tell the scammer that you don’t have a computer or have a Mac. That will stop them. We request this person to provide little more details like, date of contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. At this situation we are unable to comment anything.

We are investigating this scam, as are industry leaders like Microsoft. In fact, they have gone on to say “Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.” If these scammers can be identified, we will immediately take legal action against them. If you have written down the scammer’s number, we ask that to email us at support@omnitechsupport.com.

To educate our customers, in fact, we sent an email out informing that we will never contact them stating there is something wrong with their computer and if someone does then you can know that they are scammers. OmniTech Support is a trustworthy company that always tries to meet our customers’ needs and we seek to resolve any issue or confusion quickly.
Nov 6, 2014

Omnitech Response to :: I almost got scammed tonight::

Microsoft NEVER redirects their customers to OmniTech Support or ANY other third-party. We are not related to Microsoft. We are a fee-based, independent large support organization. This person obviously had an issue which is why he contacted us. However, in this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place.

We use a recognized third-party diagnostic tool to diagnose any issues that may be impacting. We cannot and wouldn’t manipulate the results. If the diagnosis is that something is infecting the computer, there is. A $249 fee would be for a subscription plan in addition to the single-issue fix which would include unlimited tech support. The lower price quoted was for a single-issue virus removal. Some viruses are active only for a small percentage of time to avoid detection by many anti-virus programs. That may be why, this customer’s issue appeared to be fixed. This person certainly was not scammed.

We invite this person to provide some more details like, date of contacting us, the customer ID he was given, or his email address, so that we can investigate further into this particular case. At this situation we are unable to comment anything. We provide quality, affordable technical support, and always try to provide the best services to our customers.
Nov 6, 2014

Omnitech Response to :: Total failure::

A computer is not like a car. While it would be rare for a new car to develop problems after 5 days, a new computer can get corrupted in a flash. Visits to unscrupulous websites can immediately infect a computer, even one with a “fresh” install, if it does not have a proper firewall and anti-virus extension. Relatively new computers too may have corrupt registry entry & other system errors which precisely can slow computer performance. Before checking anyone’s computer, neither our technician nor anybody can claim that it is affected by viruses. Generally, we run a PC-health check scan as a basic troubleshooting step to reveal the root cause of the issue (if any), or to check if any other issues are present in the computer which is causing this current issue. PC-health check scan is third party software and we do not have any control or influence over its scan results. What it reveals is the truth about the health of the computer that was scanned.


OmniTech Support is a fee-based, large and reputable online technical support organization, having thousands of satisfied customers. OmniTech has a few unsatisfied customers, but that is a tiny fraction compared to our satisfied customers. Most of the complaints are from people who don’t know how to interpret search engine results, or don’t understand how fee-based remote technical support works. Our service charges are clearly upfront mentioned in our website and we identify ourselves repeatedly. A $249 fee is not for a single issue fix, instead it is for a subscription plan. We offer Yearly, Half-yearly and Quarterly service plans which are economical, beneficial and work out for everyone in most of cases as they include UNLIMITED tech support.

Apart from these service plans we have per-issue fix plan and if customer doesn’t wish to subscribe for Yearly or Half-Yearly plan then he can go with per-issue fix plan. The service charges for per-issue fix will vary depending on the issue’s complexity. Our technician takes remote access only with prior permission of the customer and the customer will have the full control to override any action while remote session is going on. The customer can watch all steps performed by our technician. Once, remote access is disconnected; we cannot re-establish the remote connection without the customer’s assistance & permission. We also record every keystroke for training, quality assurance and verification purposes

If this person can provide us some more details like his customer ID # (provided when signing up with us), date of contact or email address, then we would be happy to investigate this case further and can say, what was actually, if anything, transpired. We request this person to get back to us so that we can investigate his issue and can sort this matter out, but only if this person is a real customer of OmniTech to start with.
Nov 6, 2014

Omnitech Response to :: DO NOT USE!!!!!! SCAM ARTISTS!::

Obviously, this person had an issue which is why she contacted us. We never claim to be Microsoft nor work for them. We are a Certified Microsoft Partner, certified to work on Microsoft products and we are a Microsoft reseller, but do not claim to be Microsoft any more than a garage that works on Fords as claiming to be Ford Motor Company.

We are headquartered in Los Angeles. We are a large online support organization and we are managing our business from all over the world. We have offices and technicians in The India, Philippines and the USA. We are a global company and certified to work on any software-related issues. We are not scamming anyone or not performing any unethical practices, like this person stated in her complaint. We provide cost effective support to many thousands per day and they are very happy with our beneficial services to maintain their computer bug free and at peak performance level.

Generally, we access the customer’s computer using a standard and respected remote access tool which is needed to allow us to be able to check any issue in detail and to work on the customer’s computer so as to fix the issue. Our process is very transparent and the customer can monitor every step performed by our technician. If they wish, they can immediately terminate the remote access.

We do not charge $249.99 for a single-issue fix. The customer’s complaint in this regards is misleading and inaccurate. For $249.99, a customer would get 6 months of UNLIMITED tech support. In fact, if you go to our website, www.omnitechsupport.com, you can see that customers can get “Annual Unlimited PC Maintenance & Tech Support starting from just $299.99 a year” for a single computer.

As these allegations are posted anonymously, unfortunately we are not in a position to offer any comments as to what actually transpired. We invite this person to provide some more details like, date of contacting us, the customer ID she was given, so that we can investigate further into this particular case. As always, we are here to assist people who need our Microsoft certified technician’s help regarding their any software related-issues at economical cost. We provide quality, affordable technical support, and always try to provide the best services to our customers.
Nov 6, 2014

Omnitech Response to :: Omnitech poser alert::

This person, unfortunately, is correct. He was indeed scammed by someone POSING to be from OmniTech Support. Scammers are calling people posing as a technician from a leading software company (like Microsoft or MacAfee), a hardware company (like Dell or Sony), or a top-tier tech support company (like OmniTech Support is. Anyone who is reading this needs to stop and think about it. Only a scammer would ask for payment or remote access using scare tactic such as claiming that your computers had been infected by virus infections and had major software failures.

So, the call this person received was certainly not from OmniTech Support. It was a scam call. We simply don’t call people. This is another version of a well-known scam that has intensified recently. If anyone calls you about your computer’s functioning, they are not legit.

Unfortunately, the customer himself agreed and authorized the payment and it was charged from his PayPal account and through Xoom. We do not accept other payment mode rather than Credit/debit card or Checking account. So that proves it is not us. We use a trusted, secure third-party payment gateway (USAePay & NMI) and we NEVER even SEE a customer’s credit card information, just who paid us and how much.

It is the scammers, posing as OmniTech Support, who asked him to add funds to PayPal. To reiterate, we never make outbound calls, except to existing customers whose plan is about to expire. We never trick anyone forcefully to pay for our services. One of the reasons why we are rated highly is not only because we always strive to satisfy our customers’ needs and concerns is also because we are very careful to make sure we follow steps to ensure that our customers’ computers are working well and are not compromised by malware or registry issues.

This person has been contacted by the scammers. Unfortunately, he is not alone. If anybody calls with this scam, the best course of action is to hang-up the phone. OmniTech Support is doing everything we can to find out who is responsible for these scam calls. So is Microsoft. Unfortunately, they are probably not the result of a single person or organization. They appear to be coming from either India, China or Russia. All who receive these calls should try and note the caller ID (If available) and the time of the call and report it to the Federal Trade Commission.

Key Points for EVERYONE to Remember:
1. Absolutely no one claim that a computer is infected, or a driver is out of date, unless they have direct physical or customer-granted remote access to the computer. If someone calls with this claim, people should just hang up.
2. Do not take unsolicited calls, where someone is asking for your credit card information, even if they say it’s because you are owed a credit.
3. Legitimate tech support companies do not get paid via Western Union or Xoom. The scammers want their scam to go on, so they need to remain anonymous. .

We always try to meet our customers' needs and expectations. We always try to maintain our professionalism and our high standard of service, so that every customer can feel confident and secure when doing business with OmniTech Support.
Nov 6, 2014

Omnitech Response to :: Terrible::

We are an independent Technical support company and we provide support for various software issues on computers with the help of our experienced technicians. We, at OmniTech Support, have thousands of customers who are in long time relationship with us and they are happy with our reliable support. In this instance, the complainer hasn’t revealed any details with which we can use to determine if this person is actually our customer in the first place. We invite this person to provide some more details like, date of supposedly contacting us, the customer ID he was given, or email address, so that we can investigate further into this particular case. We never inject a malware into our customer’s computer. We record every remote session and it can be proved. With our customer’s permission we are granted a one-time remote access to their computer. Then we then use a well-accepted third party diagnostic tool to uncover the root cause of any issue. We cannot manipulate the results. Before a customer exits a session, we remove these two items, or the customer can do so by using the ad/remove program app in their Windows Control Panel. They are not “quasi malware”.

We provide quality, affordable technical support, and always try to provide the best services to our customers.
Nov 3, 2014

Unknown Omni Tech Number won't stop calling

This is becoming a harassing nuisance. That unknown number for Omni Tech won't stop calling. I don't what to do next because I tried to tell them to stop calling my cell phone number. However they failed me with such belittlement and intimidation.
Oct 30, 2014

seo

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Oct 26, 2014

Scam Group

They pick & choose what to post. I sent the same negative review with no foul language of Omni Tech Support twice. Niether was posted. Don't waste you time.
Oct 26, 2014

Great Service that I ever got

I appreciate all the help by the technicians in OMNI TECH SUPPORT. They are really good in their jobs. Tech 302 is very helpful and he took care of my 3 computers; The money that I invested with them is worth every penny. Great support and I will continue with them

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