Captain Marketing

  • Country: United States
  • State: California
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Captain Marketing Complaints and Reviews

Aug 27, 2014

Buyer Beware

After a year of throwing away $299 a month and see no results we canceled today. Such a waste of money....frustrating!
Aug 13, 2014

Destroyed our organic ranking on Google

Beware. Captain Marketing did not perform services as advertised. They completely destroyed our organic ranking on Google. We ranked #1 and #2 for organic searches of our top keywords. Now our listings have completely disappeared. They promised to provide status updates, which were totally incomprehensible. They used bogus backlinks, which are a red flag for Google. Finally, they also used keyword cramming, which Google hates. When calling Captain Marketing, it was always more false promises. I have never written a bad review before in my life. But I just had to write this one.

-New World Pro Audio
Jul 13, 2014

Totally Bogus!

I am a Google Engage agency and was scammed by this company. I feel stupid falling for their scam! They only care about getting your $300 a month and nothing else. If you want to get to the top, just tell your competition to use this bogus company! I'm taking them to small claims court, and they will lose with the data I've collected!!!

Stay away!
Jul 1, 2014

stay away - black hat and realy bad service

I just cancelled my service and glad i did before it got worst....they reply late (like a week to emails) the reports you see are so basic its laughable....there is no telling where they get the links.....youll see a jump in your ranking but after a month it all falls down....this means bad linking (black hat tactic).....they charge 299 for one of their packages but they use off shore Indian help....you can do the same for half of that.....gosh why did i ever waster money with this seo company......there are a lot of bad seo companies out there...more bad than good.....take your time and research any you plan to work with.....oh and after a few months my webmaser tools show a 98% drop of traffic and searches totally unrelated words...they have messed up my place on the internet.......not recommended to use this company at all.
Jun 13, 2014

MAJOR SCAM

The worst SEO and Marketing company on the EARTH!!
Jun 4, 2014

Keep Charging My Credit Card

As far as markreting goes, this company did nothing special.

As far as continuing to charge my Credit Card - even after I had Cancelled - they are very good at that.

If they do not reverse the charges within 24 hours, I'll be filing several disputed charges.

Do Not Use This Company
May 23, 2014

Big Scam

This company did nothing but take my money.
May 19, 2014

Shady SEO, Crappy Customer Service

In less than a year Captain Marketing's shady SEO tactics crushed my organic / keyword rankings into oblivion. The pitch I received- which was a complete LIE- is that they do not use link farms and instead call the owner/webmaster of each relevant site individually to set up backlinks for your company.

Now, with literally thousands of spammy/blackhat links, I have been removed from google's organic search completely due to unnatural inbound links. When I brought this to my acct mgr's attention (my 2nd in 8 months due to turnover) he blamed google's new algorithm as the cause- never owning up to their shady tactics which have never been considered as okay by google or anyone else.

After several calls, Captain Marketing attempted to remove the bad links (which would be all of them). After 3 months (and still collecting my money)- Captain Marketing failed again and my site is still being punished by Google after a reconsideration request.

Run, don't hide.
May 17, 2014

BEWARE!!

Well, I finally cancelled my service with Captain Marketing. They do not do what they agree to do, are very difficult to get a response from and will not...WILL NOT...let you out of the 30 day cancellation agreement. No matter that they do not perform as they agree to, YOU WILL PAY. I am glad to be done with them. Paying $299.00 per month is such a scam now that I found out I can host my own site with Go Daddy for waaayyyy less money and heartache. So...do yourself a favor and STAY AWAY FROM THIS COMPANY!!!!
May 12, 2014

Use Of Link Farms Negatively Impacted Ranking

I used Captain Marketing for about a year and a half just to have an
external company keep up with all the google changes so that I can focus
on other business projects. Prior to Captain Marketing we ranked on
page 1 for many of our keywords (~40) and the critical ones were in
position 1-3. As of October 5, 2013 our rankings began to drop and now
none of our keywords rank in the organic search. I am now spending
about 5k a month on PPC and $2,400 on an seo company to fix the issues
created by Captain Marketing. I am doing this to keep from having to
layoff staff. Prior to the drop we spent about 800 a month on PPC and
about 1200 on SEO. During this time I discovered that Captain
Marketing was using link farms in a high number of cases. In one case I
found a place where they created over 300 links. Here are a few sample
link exchange sites all with the same template:



http://www.yellow-page.co.uk/

http://webworld-links.com/

http://shenwaste.com/

http://www.ceiltechnologies.com/



Using a 3rd party tool I found that over 67% of our links they created
were classified as toxic and 32% were suspicious. Prior to hiring them
I probably had a few hundred manually created links and now I have to
spend extra just to clean up the mess they created.



I know they are cheap and they tell you everything you want to hear but please BUYER BEWARE!!

Captain Marketing - Use Of Link Farms Negatively Impacted Ranking

May 12, 2014

Didn`t deliver the hired services

I hired captain marketing for positioning our website, but they failed
miserably, and didn`t even answer my emails at the end. The guarantee
they offer is a scam, and I`m starting a legal process against this
company. Hire captain marketing at your own risk, but be sure that you
can find other companies offering better services at better prices.
May 3, 2014

Bad experience - was #2 on google and now nowhere to be seen

I went from being on the first page on google to not being listed at all. They have used link farms and now I have to try to undo all the poor links that are in place. Take it from me - stay away.
Apr 25, 2014

Ex Employee and I know how they work internally

I worked here a little over a year and had to quit because of how shady they are to there clients and employees. The owner Bruce is nothing but a small business crushing savage that will just drain your bank account and leave you to die. I know this first hand because I've seen him do it. He has over 125 people doing sales and only 25 people doing operations which I'm sure people who have used them in the past will tell you they get no customer service and that is the reason why! They even have a department just for refunds because of how many customers see no results and no service that are promised at the beginning. Well let me just state that they will ruin your company. I PROMOSE YOU THEY WILL. They use free links for the SEO and charge you $299 a month. BUYER BEWARE!


Apr 23, 2014

I've been with them for 2 yrs.

Honestly, we have a strong relationship. I have been very satisfied with the service, that is why we have stayed on for so long. When I started in 2012 we were virtually invisible online. I wont say we haven't had our bumps, specifically last fall, but they have made amends and we are back on track. I really like that they really take responsibility for the account and where it leads. They show ownership and that is very important to me having a 3rd party manage my online marketing. I think it should be important to all business owners.
Apr 22, 2014

They build my Facebook page!

They created a Facebook page for my company that looks really professional and gave me the on-line credibility that I needed to interact with customers and friends.  The Social Media Manager, Shay is real creative, has unique ideas and is fun to work with as well. His team is highly talented as well! I highly recommend Captain Marketing for any on-line exposure that your company absolutely needs to compete in the 21st Century! 
Apr 16, 2014

I had second thoughts...

I got a call from the sales rep and bought into all that was promised. Two days later I found these horrible reviews and i called to get a refund. I was scared, I cant afford to throw away money. However, I spoke to Matt who is handling my account personally and he explained everything they were working on. I was pleasantly surprised to see all the work they had done already. I have decided to give them a try and I am 2 weeks in. I will post an update soon but for now, Matt really deserves a 5 star rating he is really helpful and patient. 
Apr 15, 2014

They build my site!

This review/report is only in reference to their web development dept. I was scrolling through and saw a few negative reports in regards to their marking services. (I don't know if i'll try that, but I'm happy with their work done.)

I bought the domain about 2 months ago, had Captain Marketing begin work about a month and a half ago and it's nearly done. Just reviewed the mock up and it only needs a couple tweaks. I am very impressed with the amount of time it took them to get it done and I would recommend them to anyone looking to get a nice, modern and beautiful site done.  
Apr 9, 2014

Their service is great and inexpensive. 

Simply put, it's hard to find a company that doesn't charge you an arm and a leg for online marketing. The internet rules everything now and you have to jump on board or your business gets left behind. I am so happy I came across this company. They have done so much to help improve my Google rankings and my keywords are doing so good. I think like all things and businesses not everything is for everyone. I see some really bad reports on here, & I think some of it can be true but just the same I would like to voice my experience. Still going good and is getting better. No complaints here. 
Apr 9, 2014

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Apr 3, 2014

Do not use Captain Marketing

They promised not to use bad linking such as black hat and link farms they did and took google rankings and sent them into the toilet. Loosing 10K per month due to these bad linking tactics. Contact me for more info johnnazzaro.com. Stay away.
Apr 3, 2014

I was called by a telemarketer type, but the service is great.

In all honesty... who likes cold calls??! NOT I, not anyone I know actually. This was a red flag to me and truly made me feel as if Captain Marketing could be a scam. I mean come on.. a marketing company?! I gave in after a few calls because of the knowledge I was bombarded with. I swear every time a new representative would call as if I hadn't heard it before, but what got me was that they all knew what they were talking about. Like they seriously knew, the calls never sounded scripted! Flash forward 12 months and my site is doing better than ever. I am finally posting on here as just yesterday I had my annual review with my project manager and I am just so impressed with the change and growth of my site and traffic. My rankings are great, they're generic and with huge competition and even with that I have 10 Keywords on the 1st page and the rest not far behind. What I am most happy about is the knowledge I now have regarding online marketing, I feel as if I ever needed to go else where I would now know what to look for. (Not that I would leave Captain Marketing with all they've done for me.)
Apr 2, 2014

I have never worked with a better SEO company.

Captain Marketing has helped reestablish our website's online presence dramatically!  I have a medical office and the competition online is huge!! They helped us rewrite our homepage content and have our site truly reflect our values and office image.
 
We are a small office with a small staff and I have a million things on my plate, I really rely on my marketing team for the best advice to make sure our business grows and heads in the right direction. I am so thankful to Captain Marketing for their ongoing efforts to ensure we get the best online marketing experience and knowledge!
Apr 1, 2014

They have done an amazing job with our site!

Captain Marketing is a very good company to work with. They helped design and create the website for our law firm. They communicate with you throughout the entire process and make sure your needs are met. I would definitely recommend using them for all your website managing and maintenance needs. As well I have opted to continue using their services now to market our site online via Google's search engine. We are excited to see where this company can lead our business.
Mar 31, 2014

So far so good

I found this site after we'd already signed up, and to be honest, I might not have if I had read some of these horrible reviews.

Luckily, our experience has been entirely positive. Our project manager, Joe, is friendly and answered all my questions, returned emails promptly and even explained SEO to my wife on the phone one afternoon. No small thing, that.

We're now on page one six months after we started for the 4 keywords I really needed. We have a social media campaign and I'm very happy with it so far (started 4 weeks ago with Pinterest and FB).
Mar 27, 2014

Extremely Happy with My Project Manager.

I have been working with Captain Marketing for about 5 months now and the results are amazing.
Honestly I was skeptical at first being that they cold called me. They first month I don't remember seeing very much change. My project manager left and i got even more skeptical about the company. However, Karen, My current project manager called and explained that the previous rep working on my account was no longer employed there and that she would take over my account. She was very nice and patient, she explained what was going on with my account and what she thought we should focus on. I have nothing to say but that she is such a professional and my online marketing campaign has never been better. This review is solely based on her performance over my account. (I only give it 4 stars due to my previous rep. but that may change if I continue to see progress.) Hope this helps.
Mar 25, 2014

March 20th Reviews are FAKE

This company is too much, they assume consumers are really stupid to believe an attempt at salvaging a decent online reputation by posting clearly fake reviews. Five 4 - 5 star rated reviews in one day on this website alone! It is hard to believe that companies and websites will post obviously fake submissions. It is pretty clear, every review prior to March 20th, as well as every Yelp review ending in February and going back as far as you can go, including unrecommended reviews in Yelp, carry the same message. This company treats it's clients like dirt.
Mar 20, 2014

3yr member, happy with results

I have been with Captain for 3 years now. Before I started, my business had no social media presence, and I had no visitors to my site. When Captain called me, They made my facebook, g+ and twitter. I now have over 2,000 likes and follows on all 3 social media mediums. Also, my business has increased 30% since they came on. I tried the SEO side, and it worked for me, but Social Media DEFINITELY helped a lot. I had customers come in and say that they are there because of my facebook page. I would recommend this company to any start-up business or online retailer. A few of my friends have recently done this as well and had great results.
Mar 20, 2014

Very Satisfied with Captain Marketing

This is now my 8th month with Captain Marketing. With my business being somewhat new- there is always (an ever growing) laundry list of tasks for me each day. It was impossible for me to properly run my company while actively growing and maintaining an online presence at the same time.

Growth along with outreach to my customer base is always on my mind. Captain Marketing allowed me to focus on my BUSINESS while they increased our online exposure and brought new clients to our door.

We are currently have their SEO package along with Facebook, Google+, and Pinterest. They assign you a personal Project Manager so you can easily reach out with any questions you have.

With their help, our business is now full circle and we are reaching heights we had only hoped, so I gladly give them 5 stars.
Mar 20, 2014

Excellent company

I have been with Captain Marketing for over 5 months now. I purchased the SEO package + the FB, Twitter and Google+. Recently, I added also a Pinterest package. As you can see, I went all out in hopes to turn my new company into a true success... And it worked! Captain Marketing has found a way to place me on page 1 of google for about 60% of my keywords and the remaining keywords are on the way there! Also, the Pinterest, which I have only been using for a month, has sent 400 unique visitors to my site in 30 days!! Unbelievable. 5 stars guaranteed. I am so glad I signed up with Captain Marketing.
Mar 20, 2014

Not sure about these negative reviews, we have had a great experience

We began with Captain Marketing when my brother recommended them-they'd built him a website and done SEO for his home waterproofing company. He had a great experience with them, and still has them run his PPC. Anyway, we run a small vitamin company and needed both SEO help and someone to manage our Facebook and Twitter accounts.

Frankly, the project manager didn't really focus too much on our links-he got us some homepage content with some copywriter named Sarah, and we liked it so much we're doing blogs with this person now too. We also were told to fix our faulty navigation on our homepage (did not do this through their company, but fixed it) and they told us it would take about 6 months. Nothing happened for the first 2, and I was very concerned. After 3, we started moving, and now we're on page one for most of the important keywords. I can't help but think the social media stuff they're doing is also helping-we get a lot of carry over from our Facebook onto our website.

I think a lot of people are really confused by search engine marketing. We were. I like these guys (except for their copywriter, they all seem to be men who answer the phone) and I feel like they're hungry to do a good job. We are very pleased.

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